Courtesy Bus Driver

Hertz • Los Angeles, CA

4d • Onsite

About The Position

The Courtesy Bus Driver is an essential member of the airport location team and serves as a brand ambassador, providing customers with a fast, easy, and valued experience. The role is responsible for safely and efficiently transporting customers between airport terminals and the Hertz rental location while delivering friendly customer service.

Drivers welcome customers, assist with luggage, answer questions, communicate stops and safety information, and coordinate with other drivers and the Bus Operations Supervisor as needed. They inspect and maintain the bus, keep it tidy and stocked with maps, relay customer feedback, and complete required paperwork in accordance with company audit and Department of Transportation standards. The position requires flexible shifts, including weekends and holidays, and overtime as required.

Requirements

• CDL Class B with passenger and air brake endorsements.
• At least 1 year of commercial driving experience.
• At least 2 years of customer service experience.
• Must be 21 years of age or older.
• Must be able to obtain DOT medical clearance.
• Must be able to work flexible shifts, including weekends and holidays, and overtime as required.
• Must be able to work indoors and outdoors during all weather conditions.
• Must communicate clearly and proficiently in English; candidates fluent in other languages are encouraged to apply.
• Must be able to work in a fast-paced environment with a variety of tasks.
• Professionalism, excellent communication and interpersonal skills.
• Ability to lift up to 45 pounds.
• Passion for customer service and attention to detail, with willingness to go the extra mile.

Responsibilities

• Provide timely shuttle service between airport terminals and the Hertz facility in accordance with company policies, procedures, and local laws.
• Welcome customers boarding the bus, assist with luggage, and answer questions in a friendly manner.
• Communicate stops and safety information through the PA or Talking Bus System; coordinate with other Courtesy Service Drivers and the Bus Operations Supervisor using standard codes when needed.
• Determine customers’ reservation status and communicate with the lounge manager; provide excellent customer service using required dialogue and maintain the appropriate company image.
• Inspect the bus for customer and employee safety and report defects or damage to the supervisor.
• Maintain an appearance appropriate for best-in-class customer service in accordance with established guidelines.
• Keep the bus tidy and ensure maps are available.
• Share customer feedback with the team and participate in action planning to improve performance and customer satisfaction.
• Complete relevant paperwork in accordance with Company Audit and Department of Transport standards.

Benefits

• Hourly pay of $25.00.
• Eligible for overtime pay, subject to applicable laws and prior approval under company policy.
• Holiday pay for hours worked on designated holidays at 1.5 times the regular rate, plus 8 hours of holiday pay.
• Up to 48 hours of sick pay.
• Paid time off, vacation, and paid observed holidays; accruals start at 0.83 days per month, with 4 floating holidays and 9 paid observed holidays.
• Eligible for profit sharing.
• Up to 40% off the base rate of standard Hertz rentals.
• Medical, dental, and vision plan options.
• Hertz-paid basic life insurance coverage equal to one times base annual pay.
• Retirement programs, including 401(k) employer matching: dollar-for-dollar match on the first 3% contributed and 50 cents per dollar on the next 2%.
• Paid parental leave and adoption assistance.
• Employee Assistance Program for employees and family.
• Educational reimbursement and discounts.
• Voluntary insurance programs, including pet, legal/identity theft, and critical illness coverage.
• Perks and discounts, including theme park tickets and gym discounts.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed