Courtesy Bus Driver

Hertz • Denver, CO

1d

About The Position

The Courtesy Bus Driver is an essential member of the airport location team and serves as a brand ambassador, providing customers with a fast, easy, and valued experience. The role is responsible for safely, pleasantly, and efficiently transporting customers between airport terminals and the Hertz rental location. The driver welcomes customers, assists with luggage, communicates stops and safety information, provides customer service, and helps maintain a safe, tidy, and professional bus environment. The position pays $22.50 per hour.

Requirements

• CDL Class B with passenger and air brake endorsements.
• At least 1 year of commercial driving experience.
• Minimum of 2 years of customer service experience.
• Must be 21 years of age or older.
• Passion for customer service and attention to detail.
• Ability to obtain DOT medical clearance.
• Ability to work flexible shifts, including weekends and holidays, and work overtime as required.
• Ability to work indoors and outdoors during all weather conditions.
• Ability to communicate clearly and proficiently in English.
• Ability to work in a fast-paced environment with a variety of tasks.
• Professionalism and excellent communication and interpersonal skills.
• Ability to lift up to 45 pounds.

Nice To Haves

• Fluency in other languages is encouraged.

Responsibilities

• Provide timely shuttle service between airport terminals and the Hertz facility in compliance with company policies, procedures, and local laws.
• Welcome customers boarding the bus, assist with luggage, and answer questions in a friendly manner.
• Communicate stops and safety information through the PA or Talking Bus System, and use standard codes to communicate with other Courtesy Service Drivers and the Bus Operations Supervisor when needed.
• Determine customers’ reservation status and communicate it to the lounge manager; provide excellent customer service using required dialogue while maintaining the company image.
• Inspect the bus for customer and employee safety and report defects or damage to the supervisor.
• Maintain an appearance appropriate for providing best-in-class customer service in accordance with established guidelines.
• Keep the bus tidy and ensure maps are available.
• Communicate customer feedback to the team and participate in action planning to improve performance and customer satisfaction.
• Complete relevant paperwork in accordance with Company Audit and Department of Transport standards.

Benefits

• Medical, dental, and vision plan options.
• Life insurance, including Hertz-paid basic life insurance coverage equal to one times base annual pay.
• Retirement programs, including 401(k) employer matching.
• Paid parental leave and adoption assistance.
• Employee Assistance Program for employees and family.
• Educational reimbursement and discounts.
• Voluntary insurance programs, including pet, legal/identity theft, and critical illness coverage.
• Perks and discounts, including theme park tickets and gym discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed