Court Coverage Specialist
About The Position
Docketly is hiring a remote Court Coverage Specialist to secure attorneys for law-firm court hearings. As an Operations Associate on the Coverage team, you will manage a live portfolio of open hearings and use phone, text, and email to obtain attorney commitments before deadlines. The role combines dispatch, negotiation, and account management, with an emphasis on making timely decisions, maintaining client communication, and protecting cost targets. You will work in a fast-moving, metrics-driven environment. Success is measured by how quickly hearings are covered, how few are dropped, how efficiently you manage your book, and how consistently you meet cost targets. The schedule is Monday through Friday, 8:00 AM–5:00 PM Mountain Time, and the role is remote in Alabama. Docketly describes its team as collaborative and supportive, with daily huddles and team meetings for sharing challenges and improving processes. Strong Operations Associates may advance along a defined career ladder toward senior specialist and supervisor roles.
Requirements
- At least 1 year of experience in a role requiring high-volume phone outreach or direct negotiation.
- Strong verbal and written communication skills and comfort working efficiently by phone.
- Strong organization and ability to manage multiple open items without losing track of them.
- Ability to remain calm and make decisive calls under deadline pressure.
- Comfort with technology and ability to learn new platforms quickly.
- High school diploma or equivalent.
Nice To Haves
- Experience in staffing, dispatch, gig-platform operations, or a high-volume call-center or outbound environment.
- A record of meeting or exceeding KPIs in a metrics-driven role.
- Familiarity with CRM or scheduling tools.
- Exposure to legal, court, or collections operations.
- Comfort using Mac OS and Google Workspace.
Responsibilities
- Manage a portfolio of open court hearings and secure attorney coverage before each hearing date through phone, text, and email.
- Negotiate attorney fees, respond to counteroffers, and make above-standard offers when needed while protecting margins and cost targets.
- Prioritize competing and at-risk hearings, make timely decisions, and explain reasoning to the team.
- Resolve last-minute changes, cancellations, scheduling issues, and urgent coverage gaps.
- Onboard attorneys, explain how Docketly works, answer questions, and provide ongoing support.
- Update law-firm clients on hearing status and keep them informed.
- Log activity, confirm assignments, and maintain accurate pipeline records.
- Identify recurring coverage gaps and suggest improvements in team huddles and meetings.
- Prepare upcoming coverage and hand off open work at the end of the day.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) with company matching
- Paid time off
- 7 paid company holidays
- 4 floating holidays per year
- Life insurance and AD&D insurance
- Long-term disability insurance
- Health care reimbursement flexible spending account (FSA)
- Dependent care flexible spending account
- Employee assistance program (EAP)
- Pet insurance
- Defined internal advancement path
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
