Court Coverage Specialist

ABC Legal Services•Mississippi US (Remote), MS

2d•$20 - $22•Remote

About The Position

As an Operations Associate on Docketly’s Coverage team, the Court Coverage Specialist owns a live portfolio of open court hearings and secures attorney coverage by phone, text, and email before hearing deadlines. The role combines dispatching, negotiation, and account management. It requires making confident decisions under pressure, negotiating fees while protecting cost targets, keeping clients informed, and ensuring hearings remain on track. The position involves triaging a fast-moving pipeline, resolving last-minute changes and coverage gaps, onboarding and supporting attorneys, updating law-firm clients, and maintaining accurate activity and assignment records. Performance is measured through daily metrics, including coverage speed, dropped hearings, portfolio efficiency, and cost targets. The team works collaboratively through daily huddles and meetings, and the company describes a growth path toward senior specialist and supervisor roles. The posting lists the role as remote in Mississippi, with a Monday–Friday schedule of 8:00 AM–5:00 PM Mountain Time. Compensation is $20–$22 per hour, with the starting rate based on experience and no sales commission.

Requirements

At least 1 year of experience in a role requiring high-volume phone outreach or direct negotiation.
Strong verbal and written communication skills and comfort and efficiency using the phone.
Organization and ability to manage multiple open items without letting anything slip.
Ability to remain calm and make decisions under deadline pressure.
Comfort with technology and ability to learn new platforms quickly.
High school diploma or equivalent.

Nice To Haves

Experience in staffing, dispatch, gig-platform operations, or a high-volume call-center or outbound environment.
A record of meeting or exceeding KPIs in a metrics-driven role.
Familiarity with CRM or scheduling tools.
Exposure to legal, court, or collections operations.
Comfort using Mac OS and Google Workspace.

Responsibilities

Own and work a portfolio of open court hearings daily to secure attorney coverage before hearing dates.
Contact attorneys by phone, text, and email to obtain coverage commitments.
Negotiate fees, handle counteroffers, and make above-standard offers when necessary while protecting margins and cost targets.
Prioritize competing and at-risk hearings, make timely decisions, and explain reasoning to the team.
Respond to last-minute changes, cancellations, scheduling issues, and urgent coverage gaps.
Onboard new attorneys, answer their questions, and provide ongoing support.
Update law-firm clients on hearing status.
Log activity, confirm assignments, and maintain accurate pipeline records.
Identify recurring coverage gaps and suggest improvements in huddles and team meetings.
Set up coverage for the following day and hand off unresolved items.