Court Coverage Specialist
About The Position
Docketly is hiring an on-site Court Coverage Specialist for its Coverage team in Longmont, Colorado. In this fast-paced operations role, you will manage a live portfolio of open court hearings and secure attorney coverage by phone, text, and email before hearing deadlines. The work combines dispatch, negotiation, and account management, with an emphasis on making sound decisions under pressure, maintaining client communication, and protecting cost targets. You will be measured against daily operational metrics, including coverage speed, dropped hearings, portfolio efficiency, and cost performance. The role is based at Docketly’s Longmont office and follows a Monday–Friday schedule. Docketly describes its team as collaborative and supportive, with daily huddles and meetings for sharing challenges and improving processes. The company promotes from within, with a defined path toward senior specialist and supervisor roles.
Requirements
- At least 1 year of experience in a role requiring high-volume phone outreach or direct negotiation.
- Strong verbal and written communication skills and comfort working efficiently on the phone.
- Strong organizational skills and the ability to manage many open items without letting anything slip.
- Ability to remain calm and make decisive judgments under deadline pressure.
- Comfort with technology and ability to learn new platforms quickly.
- High school diploma or equivalent.
Nice To Haves
- Experience in staffing, dispatch, gig-platform operations, or a high-volume call-center or outbound environment.
- A record of meeting or exceeding KPIs in a metrics-driven role.
- Familiarity with CRM or scheduling tools.
- Exposure to legal, court, or collections operations.
- Comfort using Mac OS and Google Workspace.
Responsibilities
- Manage a portfolio of open court hearings and contact attorneys by phone, text, and email to secure coverage before the hearing date.
- Negotiate attorney fees, respond to counteroffers, and extend above-standard offers when needed while protecting margins and cost targets.
- Prioritize competing, new, and at-risk hearings and explain decisions to the team.
- Handle last-minute changes, cancellations, scheduling issues, and urgent coverage gaps.
- Onboard attorneys, explain how Docketly works, answer questions, and provide ongoing support.
- Update law-firm clients on hearing status.
- Log activity, confirm assignments, and maintain accurate pipeline records.
- Identify recurring coverage gaps and suggest improvements during huddles and team meetings.
- Set up coverage for the following day and hand off unresolved items.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) with company matching
- Paid time off
- 7 paid company holidays
- 4 floating holidays per year
- Life insurance and AD&D insurance
- Long-term disability
- Health Care Reimbursement Flexible Spending Account (FSA)
- Dependent Care Flexible Spending Account
- Employee Assistance Program (EAP)
- Pet insurance
- Promotion opportunities and a defined growth path toward senior specialist and supervisor roles
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
