Court Coverage Specialist

ABC Legal Services•Arkansas US (Remote), AR

2d•$20 - $22•Remote

About The Position

Docketly is hiring an Operations Associate on its Court Coverage team to coordinate attorney coverage for court hearings. The specialist owns a live portfolio of open hearings and contacts attorneys by phone, text, and email to secure coverage before hearing deadlines. The role combines dispatch, negotiation, and account management, with responsibility for making timely decisions, keeping clients informed, and protecting cost targets. The position is fast-paced and measured against daily metrics, including coverage speed, dropped hearings, portfolio efficiency, and cost targets. Typical work includes prioritizing open and at-risk hearings, negotiating attorney fees, handling urgent changes and cancellations, onboarding and supporting attorneys, updating law-firm clients, maintaining accurate records, and identifying recurring coverage problems for team discussion. Docketly is a fast-growing legal-tech company and a sister company to ABC Legal Services. It serves the creditors' rights industry by connecting law firms with a nationwide network of stand-in attorneys through proprietary software. The role is remote in Arkansas, with a Monday–Friday schedule from 8:00 a.m. to 5:00 p.m. Mountain Time. Compensation is $20–$22 per hour, with the starting rate based on experience and no sales commission. The company describes a promotion path toward senior specialist and supervisor roles.

Requirements

At least 1 year of experience in a role requiring high-volume phone outreach or direct negotiation.
Strong verbal and written communication skills and comfort and efficiency on the phone.
Strong organizational skills and ability to manage many open items without letting anything slip.
Ability to remain calm and decisive under deadline pressure.
Comfort with technology and ability to learn new platforms quickly.
High school diploma or equivalent.

Nice To Haves

Experience in staffing, dispatch, gig-platform operations, or a high-volume call-center or outbound environment.
A record of meeting or exceeding KPIs in a metrics-driven role.
Familiarity with CRM or scheduling tools.
Exposure to legal, court, or collections operations.
Comfort using Mac OS and Google Workspace.

Responsibilities

Own and work a portfolio of open court hearings daily, contacting attorneys by phone, text, and email to secure coverage before hearing dates.
Negotiate attorney fees, handle counteroffers, and extend above-standard offers when needed while protecting cost targets and margins.
Prioritize competing and at-risk hearings and make timely judgment calls, explaining reasoning to the team.
Handle last-minute changes, cancellations, and urgent coverage gaps.
Onboard new attorneys, answer questions, and serve as their ongoing contact.
Update law-firm clients on hearing status.
Log activity, confirm assignments, and maintain accurate pipeline records.
Identify recurring coverage gaps and share improvement ideas in huddles and team meetings.