Court Coverage Specialist

ABC Legal Services•Iowa US (Remote), IA

2d•$20 - $22•Remote

About The Position

Docketly is hiring a Court Coverage Specialist to secure attorney coverage for law-firm court hearings. The role is part dispatcher, negotiator, and account manager, responsible for managing an active portfolio of hearings and contacting attorneys by phone, text, and email to arrange coverage before deadlines. The specialist negotiates fees while protecting cost targets, handles urgent changes and coverage gaps, supports attorneys, and keeps clients informed. Performance is measured through daily metrics, including coverage speed, dropped hearings, book efficiency, and cost targets. The position is listed as remote in Iowa, with a Monday–Friday schedule of 8:00 AM–5:00 PM Mountain Time. The posting also describes the role as on-site in Longmont, so the work-location details are inconsistent. Docketly is a fast-growing legal-technology company and a sister company to ABC Legal Services, based in Longmont, Colorado. It serves the creditors' rights industry through proprietary software and a nationwide attorney network. The role offers an hourly rate of $20–$22, with the starting rate depending on experience and no sales commission. The company describes an internal advancement path toward senior specialist and supervisor roles.

Requirements

At least 1 year of experience in a role requiring high-volume phone outreach or direct negotiation.
Comfort and efficiency on the phone, with strong verbal and written communication skills.
Strong organization and ability to manage many open items without letting anything slip.
Ability to stay calm and make decisive judgments under deadline pressure.
Comfort with technology and ability to learn new platforms quickly.
High school diploma or equivalent.

Nice To Haves

Experience in staffing, dispatch, gig-platform operations, or a high-volume call-center or outbound environment.
A record of meeting or exceeding KPIs in a metrics-driven role.
Familiarity with CRM or scheduling tools.
Exposure to legal, court, or collections operations.
Comfort using Mac OS and Google Workspace.

Responsibilities

Manage a portfolio of open court hearings and secure attorney coverage before hearing deadlines.
Contact attorneys by phone, text, and email to arrange coverage.
Negotiate fees, respond to counteroffers, and make above-standard offers when needed while protecting margins and cost targets.
Prioritize competing and at-risk hearings and explain decisions to the team.
Handle last-minute changes, cancellations, scheduling conflicts, and urgent coverage gaps.
Onboard new attorneys, explain how Docketly works, answer questions, and provide ongoing support.
Update law-firm clients on hearing status.
Log activity, confirm assignments, and maintain accurate pipeline records.
Identify recurring coverage gaps and suggest improvements during huddles and team meetings.
Prepare upcoming coverage and hand off unresolved work at the end of the day.