Court Coverage Specialist

ABC Legal Services•Michigan US (Remote), MI

2d•$20 - $22•Remote

About The Position

Docketly is hiring a Court Coverage Specialist to secure attorney coverage for law-firm court hearings. The role owns a live portfolio of open hearings and uses phone, text, and email outreach to find and confirm attorneys before hearing deadlines. It combines dispatch, negotiation, and account management in a fast-paced, metrics-driven environment. The specialist negotiates fees, prioritizes competing and at-risk hearings, responds to last-minute changes, supports and onboards attorneys, and keeps law-firm clients updated. The role also requires accurate activity and assignment records, attention to cost targets, and contributing ideas to improve recurring coverage gaps. Success is measured by coverage speed, dropped hearings, portfolio efficiency, and cost performance. The posting describes a Monday–Friday schedule from 8:00 AM to 5:00 PM Mountain Time and lists the location as Remote (Michigan). Compensation is $20–$22 per hour, with the starting rate based on experience and no sales commission. The position is full-time, with opportunities to advance toward senior specialist and supervisor roles.

Requirements

At least 1 year of experience in a role involving high-volume phone outreach or direct negotiation.
Comfort and efficiency on the phone, with strong verbal and written communication skills.
Strong organization and ability to manage many open items without losing track of them.
Calm, decisive approach under deadline pressure.
Comfort with technology and ability to learn new platforms quickly.
High school diploma or equivalent.

Nice To Haves

Experience in staffing, dispatch, gig-platform operations, or a high-volume call-center or outbound environment.
A record of meeting or exceeding KPIs in a metrics-driven role.
Familiarity with CRM or scheduling tools.
Exposure to legal, court, or collections operations.
Comfort with Mac OS and Google Workspace.

Responsibilities

Own a portfolio of open court hearings and secure attorney coverage by phone, text, and email before hearing dates.
Negotiate attorney fees, handle counteroffers, and make above-standard offers when needed while protecting cost targets.
Prioritize competing, new, and at-risk hearings and explain decisions to the team.
Handle last-minute changes, cancellations, and urgent coverage gaps.
Onboard attorneys, answer questions, and serve as their main point of contact.
Update law-firm clients on hearing status.
Log activity, confirm assignments, and maintain accurate pipeline records.
Identify recurring coverage gaps and contribute improvement ideas in team huddles and meetings.
Resolve scheduling and conflict issues and prepare upcoming coverage and handoffs.