Court Coverage Specialist
About The Position
Docketly is hiring an Operations Associate on its Coverage team to secure attorney coverage for law-firm court hearings on short notice. The specialist owns a live portfolio of open hearings and contacts attorneys by phone, text, and email to obtain commitments before hearing dates. The work combines dispatch, negotiation, and account management in a fast-paced, metrics-driven environment. The role requires making timely decisions under pressure, negotiating fees while protecting cost targets, and keeping hearings, attorneys, and clients on track. The specialist manages a changing pipeline of hearings, including last-minute changes, cancellations, scheduling conflicts, and urgent coverage gaps. They onboard and support attorneys, update law-firm clients on hearing status, maintain accurate assignment and activity records, and identify recurring coverage problems and opportunities to improve processes. Success is measured by coverage speed, dropped hearings, portfolio efficiency, and adherence to cost targets. The position is remote in Florida, with a Monday–Friday schedule from 8:00 AM to 5:00 PM Mountain Time. The hourly pay range is $20–$22, with the starting rate based on experience and no sales commission. Docketly promotes from within, with a defined path toward senior specialist and supervisor roles.
Requirements
- At least 1 year in a role requiring high-volume phone outreach or direct negotiation, such as inside sales, SDR/BDR, account management, collections, dispatch, scheduling, or high-touch customer service.
- Comfort and efficiency on the phone, with strong verbal and written communication skills.
- Strong organizational skills and ability to manage many open items without letting anything slip.
- Calm, decisive approach under deadline pressure.
- Comfort with technology and ability to learn new platforms quickly.
- High school diploma or equivalent.
Nice To Haves
- Experience in staffing, dispatch, gig-platform operations, or a high-volume call-center or outbound environment.
- A track record of meeting or exceeding KPIs in a metrics-driven role.
- Familiarity with CRM or scheduling tools.
- Exposure to legal, court, or collections operations.
- Comfort using Mac OS and Google Workspace.
Responsibilities
- Own a portfolio of open court hearings and secure attorney coverage by the hearing date through phone, text, and email outreach.
- Negotiate attorney fees, respond to counteroffers, and make above-standard offers when needed while protecting margin and cost targets.
- Prioritize competing and at-risk hearings and make timely judgment calls, explaining reasoning to the team.
- Resolve last-minute changes, cancellations, scheduling conflicts, and urgent coverage gaps.
- Onboard new attorneys, explain how Docketly works, answer questions, and provide ongoing support.
- Keep law-firm clients informed about hearing status.
- Log activity, confirm assignments, and maintain accurate pipeline records.
- Identify recurring coverage gaps and suggest improvements in daily huddles and team meetings.
- Prepare upcoming coverage and hand off unresolved work at the end of the day.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) with company matching
- Paid time off
- 7 paid company holidays
- 4 floating holidays per year
- Life insurance and AD&D insurance
- Long-term disability insurance
- Health care reimbursement flexible spending account (FSA)
- Dependent care flexible spending account
- Employee assistance program (EAP)
- Pet insurance
- Promotion opportunities and a defined career path toward senior specialist and supervisor roles
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
