Court Coverage Specialist

ABC Legal Services•Louisiana US (Remote), LA

2d•$20 - $22•Remote

About The Position

Docketly is hiring a Court Coverage Specialist, described in the posting as an Operations Associate on its Coverage team. The role owns a live portfolio of open court hearings and coordinates attorney coverage through phone, text, and email. It combines dispatch, negotiation, and account management, with a focus on securing attorney commitments before hearing deadlines, keeping clients informed, and protecting cost targets. The role operates in a fast-moving, metrics-driven environment. Success is measured by coverage speed, dropped hearings, portfolio efficiency, and cost targets. The position works Monday through Friday, 8:00 AM–5:00 PM Mountain Time, and is listed as remote in Louisiana. Docketly is a legal-tech company and sister company to ABC Legal Services, based in Longmont, Colorado.

Requirements

At least 1 year of experience in a role requiring high-volume phone outreach or direct negotiation.
Examples of relevant experience include inside sales, SDR/BDR, account management, collections, dispatch, scheduling, or high-touch customer service.
Comfort and efficiency using the phone, with strong verbal and written communication skills.
Strong organizational skills and the ability to manage many open items without letting anything slip.
Ability to remain calm and decisive under deadline pressure.
Comfort with technology and ability to learn new platforms quickly.
High school diploma or equivalent.

Nice To Haves

Experience in staffing, dispatch, gig-platform operations, or a high-volume call-center or outbound environment.
A track record of meeting or exceeding KPIs in a metrics-driven role.
Familiarity with CRM or scheduling tools.
Exposure to legal, court, or collections operations.
Comfort with Mac OS and Google Workspace.

Responsibilities

Own a portfolio of open court hearings and contact attorneys by phone, text, and email to secure coverage before hearing dates.
Negotiate attorney fees, handle counteroffers, and extend above-standard offers when needed while protecting margins and cost targets.
Prioritize competing and at-risk hearings and make timely decisions under deadline pressure.
Manage last-minute changes, cancellations, and urgent coverage gaps.
Onboard new attorneys, explain how Docketly works, answer questions, and provide ongoing support.
Update law-firm clients about hearing status.
Log activity, confirm assignments, and maintain accurate pipeline records.
Identify recurring coverage gaps and share improvement ideas in team huddles and meetings.
Resolve scheduling and conflict issues and prepare upcoming coverage or handoffs.