Court Coverage Specialist
About The Position
Docketly is hiring a Court Coverage Specialist to manage open court hearings and secure attorney coverage before hearing deadlines. The role involves high-volume outreach by phone, text, and email; negotiating fees while protecting cost targets; prioritizing a fast-moving pipeline; responding to cancellations and urgent coverage gaps; onboarding and supporting attorneys; updating law-firm clients; and maintaining accurate records. The position is measured against daily operational metrics, including coverage speed, dropped hearings, efficiency, and cost targets. The schedule is Monday through Friday, 8:00 AM–5:00 PM Mountain Time. The posting describes the role as remote in North Dakota. Pay is $20–$22 per hour, with the starting rate based on experience and no sales commission. Docketly promotes from within, with a defined path toward senior specialist and supervisor roles.
Requirements
- At least 1 year of experience in a role requiring high-volume phone outreach or direct negotiation.
- Comfort and efficiency on the phone, with strong verbal and written communication skills.
- Ability to organize and manage many open items without letting anything slip.
- Ability to remain calm and make decisive calls under deadline pressure.
- Comfort with technology and ability to learn new platforms quickly.
- High school diploma or equivalent.
Nice To Haves
- Experience in staffing, dispatch, gig-platform operations, or a high-volume call-center or outbound environment.
- A track record of meeting or exceeding KPIs in a metrics-driven role.
- Familiarity with CRM or scheduling tools.
- Exposure to legal, court, or collections operations.
- Comfort using Mac OS and Google Workspace.
Responsibilities
- Manage a portfolio of open court hearings and secure attorney coverage by the hearing deadline through phone, text, and email outreach.
- Negotiate fees, handle counteroffers, and extend above-standard offers when needed while protecting margins and cost targets.
- Prioritize competing hearings and explain decisions clearly to the team.
- Respond to last-minute changes, cancellations, and urgent coverage gaps.
- Onboard and support attorneys, answer their questions, and serve as their point of contact.
- Update law-firm clients on hearing status.
- Log activity, confirm assignments, and maintain accurate pipeline records.
- Identify recurring coverage gaps and suggest improvements in daily huddles and team meetings.
- Set up coverage for the following day and hand off unresolved items.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) with company matching
- Paid time off
- 7 paid company holidays
- 4 floating holidays per year
- Life insurance and AD&D insurance
- Long-term disability
- Health Care Reimbursement Flexible Spending Account (FSA)
- Dependent Care Flexible Spending Account
- Employee Assistance Program (EAP)
- Pet insurance
- Promotion opportunities and a defined growth path toward senior specialist and supervisor roles
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
