Court Coverage Specialist
About The Position
As an Operations Associate on Docketly’s Coverage team, you manage a live portfolio of court hearings and secure attorney coverage by phone, text, and email before each hearing deadline. The role combines dispatch, negotiation, and account management. You negotiate fees, make decisions under pressure, keep hearings on track, and communicate status to law-firm clients while protecting cost targets. You will work in a fast-moving, metrics-driven environment where success is measured by coverage speed, dropped hearings, efficiency, and cost control. The work includes onboarding and supporting attorneys, handling last-minute changes, maintaining accurate records, and identifying recurring coverage problems for the team to address. Docketly describes the team as collaborative, with daily huddles and team meetings focused on sharing challenges and improving processes. The posting specifies a Monday–Friday schedule of 8:00 AM–5:00 PM Mountain Time and lists the location as Remote (Virginia).
Requirements
- At least 1 year of experience in a role requiring high-volume phone outreach or direct negotiation.
- Comfort and efficiency on the phone, with strong verbal and written communication skills.
- Strong organizational skills and the ability to manage many open items without letting them slip.
- Ability to remain calm and decisive under deadline pressure.
- Comfort with technology and ability to learn new platforms quickly.
- High school diploma or equivalent.
Nice To Haves
- Experience in staffing, dispatch, gig-platform operations, or a high-volume call-center or outbound environment.
- A track record of meeting or exceeding KPIs in a metrics-driven role.
- Familiarity with CRM or scheduling tools.
- Exposure to legal, court, or collections operations.
- Comfort with Mac OS and Google Workspace.
Responsibilities
- Manage a portfolio of open court hearings and secure attorney coverage by the hearing deadline through phone, text, and email.
- Negotiate attorney fees, handle counteroffers, and make above-standard offers when necessary while protecting cost targets.
- Prioritize competing and at-risk hearings and explain decisions to the team.
- Handle last-minute changes, cancellations, and urgent coverage gaps.
- Onboard attorneys, explain Docketly’s processes, answer questions, and provide ongoing support.
- Update law-firm clients on hearing status.
- Log activity, confirm assignments, and maintain accurate pipeline records.
- Identify recurring coverage gaps and suggest improvements in huddles and team meetings.
- Resolve scheduling and conflict issues and prepare coverage for the following day.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) with company matching
- Paid time off
- 7 paid company holidays
- 4 floating holidays per year
- Life insurance and AD&D insurance
- Long-term disability
- Health Care Reimbursement Flexible Spending Account (FSA)
- Dependent Care Flexible Spending Account
- Employee Assistance Program (EAP)
- Pet insurance
- Promotion opportunities and a defined career ladder toward senior specialist and supervisor roles
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
