Court Coverage Specialist

ABC Legal Services•Oklahoma US (Remote), OK

2d•$20 - $22•Remote

About The Position

Docketly is hiring a Court Coverage Specialist to manage a live portfolio of court hearings and secure attorney coverage before each hearing deadline. The role combines dispatch, negotiation, and account management, using phone, text, and email to recruit and confirm attorneys, keep law-firm clients informed, and protect cost targets. The specialist handles a fast-moving pipeline, makes decisions under pressure, manages schedule changes and urgent coverage gaps, supports and onboards attorneys, maintains accurate activity and assignment records, and identifies recurring problems and opportunities to improve the process. Success is measured through daily operational metrics, including speed of coverage, dropped hearings, efficiency, and cost control. The role offers a defined path for advancement toward senior specialist and supervisor roles. The posting describes the work as on-site in Longmont in one section, but also lists the position as remote in Oklahoma in the schedule and location section.

Requirements

At least 1 year of experience in a role requiring high-volume phone outreach or direct negotiation.
Comfort and efficiency on the phone, with strong verbal and written communication skills.
Strong organizational skills and the ability to manage many open items without letting them slip.
Ability to remain calm and decisive under deadline pressure.
Comfort with technology and ability to learn new platforms quickly.
High school diploma or equivalent.

Nice To Haves

Experience in staffing, dispatch, gig-platform operations, or a high-volume call-center or outbound environment.
A track record of meeting or exceeding KPIs in a metrics-driven role.
Familiarity with CRM or scheduling tools.
Exposure to legal, court, or collections operations.
Comfort using Mac OS and Google Workspace.

Responsibilities

Own a portfolio of open court hearings and contact attorneys by phone, text, and email to secure coverage before hearing dates.
Negotiate attorney fees, respond to counteroffers, and make above-standard offers when necessary while protecting margins and cost targets.
Prioritize competing hearings and make timely, well-reasoned decisions.
Handle last-minute changes, cancellations, and urgent coverage gaps.
Onboard and support attorneys, answer questions, and serve as their point of contact.
Update law-firm clients on hearing status.
Log activity, confirm assignments, and maintain accurate pipeline data.
Identify recurring coverage gaps and suggest improvements during huddles and team meetings.
Resolve scheduling and conflict issues and prepare upcoming coverage and handoffs.