Court Coverage Specialist

ABC Legal Services•Indiana US (Remote), IN

7d•$20 - $22•Remote

About The Position

Docketly is hiring a remote Court Coverage Specialist to secure attorney coverage for law-firm court hearings. As part of the Operations Coverage team, this role manages a live portfolio of open hearings and uses phone, text, and email to arrange coverage before hearing deadlines. The position combines dispatching, negotiation, and account management in a fast-paced, metrics-driven environment. The specialist makes timely decisions, negotiates fees while protecting cost targets, handles urgent changes, and keeps attorneys and clients informed. The role also involves onboarding and supporting attorneys, maintaining accurate assignment and activity records, prioritizing a changing pipeline, and identifying recurring coverage gaps for discussion with the team. Success is measured by coverage speed, dropped hearings, portfolio efficiency, and adherence to cost targets. The work schedule is Monday–Friday, 8:00 AM–5:00 PM Mountain Time, and the position is remote in Indiana. Compensation is $20–$22 per hour, with starting pay based on experience and no sales commission. Docketly promotes from within, with a defined advancement path toward senior specialist and supervisor roles.

Requirements

At least 1 year of experience in a role requiring high-volume phone outreach or direct negotiation.
Comfort and efficiency on the phone, with strong verbal and written communication skills.
Strong organization and ability to manage many open items without overlooking details.
Ability to remain calm and decisive under deadline pressure.
Comfort with technology and ability to learn new platforms quickly.
High school diploma or equivalent.

Nice To Haves

Experience in staffing, dispatch, gig-platform operations, or a high-volume call-center or outbound environment.
A record of meeting or exceeding KPIs in a metrics-driven role.
Familiarity with CRM or scheduling tools.
Exposure to legal, court, or collections operations.
Comfort using Mac OS and Google Workspace.

Responsibilities

Manage a portfolio of open court hearings and secure attorney coverage by phone, text, and email before hearing dates.
Negotiate attorney fees, handle counteroffers, and extend above-standard offers when needed while protecting cost targets.
Prioritize competing and at-risk hearings and explain decisions to the team.
Handle last-minute changes, cancellations, scheduling issues, and urgent coverage gaps.
Onboard new attorneys, answer their questions, and provide ongoing support.
Update law-firm clients on hearing status.
Log activity, confirm assignments, and maintain accurate pipeline records.
Identify recurring coverage gaps and share improvement ideas in team huddles and meetings.
Set up coverage for the following day and hand off unresolved items.