Court Coverage Specialist

ABC Legal Services•Montana US (Remote), MT

7d•$20 - $22•Remote

About The Position

Docketly is hiring a Court Coverage Specialist for its Operations Coverage team. The role owns a live portfolio of court hearings and secures attorney coverage by phone, text, and email before deadlines. It combines dispatch, negotiation, and account management in a fast-paced, metrics-driven environment. The specialist negotiates fees, makes decisions under pressure, keeps hearings on track, supports attorneys, and updates law-firm clients. Performance is measured by coverage speed, dropped hearings, workflow efficiency, and adherence to cost targets. The position involves prioritizing open and at-risk hearings, addressing last-minute changes and coverage gaps, onboarding attorneys, maintaining accurate records, and identifying recurring issues and process improvements. The role works Monday through Friday, 8:00 a.m.–5:00 p.m. Mountain Time. The posting identifies the role as remote in Montana, while also describing the day-to-day setting as on-site in Longmont; it does not resolve this discrepancy. Docketly is a fast-growing legal-technology company based in Longmont, Colorado, and a sister company to ABC Legal Services. It serves the creditors’ rights industry by connecting law firms with a nationwide network of stand-in attorneys through proprietary software. The company describes its team as collaborative and supportive, with daily huddles and team meetings, and offers an internal growth path toward senior specialist and supervisor roles.

Requirements

At least 1 year of experience in a role requiring high-volume phone outreach or direct negotiation.
Strong verbal and written communication skills and comfort and efficiency on the phone.
Strong organization and ability to manage many open items without losing track of them.
Calm, decisive judgment under deadline pressure.
Comfort with technology and ability to learn new platforms quickly.
High school diploma or equivalent.

Nice To Haves

Experience in staffing, dispatch, gig-platform operations, or a high-volume call-center or outbound environment.
A record of meeting or exceeding KPIs in a metrics-driven role.
Familiarity with CRM or scheduling tools.
Exposure to legal, court, or collections operations.
Comfort using Mac OS and Google Workspace.

Responsibilities

Own a portfolio of open court hearings and secure attorney coverage by phone, text, and email before hearing dates.
Negotiate attorney fees, respond to counteroffers, and extend above-standard offers when needed while protecting cost targets and margins.
Prioritize competing and at-risk hearings and explain decisions to the team.
Handle last-minute changes, cancellations, scheduling conflicts, and urgent coverage gaps.
Onboard attorneys, explain how Docketly works, answer questions, and provide ongoing support.
Update law-firm clients on hearing status.
Log activity, confirm assignments, and maintain accurate pipeline records.
Identify recurring coverage gaps and suggest improvements during team huddles and meetings.