Court Coverage Specialist

ABC Legal Services•Wisconsin US (Remote), WI

7d•$20 - $22•Remote

About The Position

Docketly is hiring a Court Coverage Specialist to secure attorney coverage for law-firm court hearings. As an Operations Associate on the Coverage team, the specialist manages a live portfolio of hearings and contacts attorneys by phone, text, and email to obtain commitments before deadlines. The role combines dispatch, negotiation, and account management, with responsibility for making timely decisions, keeping hearings on track, communicating with clients, and protecting cost targets. The position is metrics-driven, with daily measures including coverage speed, dropped hearings, portfolio efficiency, and adherence to cost targets. The work involves prioritizing open and at-risk hearings, negotiating fees, responding to last-minute changes, onboarding and supporting attorneys, updating law firms, maintaining accurate records, and identifying improvements to coverage processes. The posting describes the schedule as Monday through Friday, 8:00 AM–5:00 PM Mountain Time, and lists the location as remote in Wisconsin.

Requirements

At least 1 year in a role requiring high-volume phone outreach or direct negotiation.
Comfort and efficiency on the phone, with strong verbal and written communication skills.
Strong organizational skills and ability to manage many open items without losing track of them.
Calm, decisive judgment under deadline pressure.
Comfort with technology and ability to learn new platforms quickly.
High school diploma or equivalent.

Nice To Haves

Experience in staffing, dispatch, gig-platform operations, or a high-volume call-center or outbound environment.
A track record of meeting or exceeding KPIs in a metrics-driven role.
Familiarity with CRM or scheduling tools.
Exposure to legal, court, or collections operations.
Comfort using Mac OS and Google Workspace.

Responsibilities

Manage a portfolio of open court hearings and secure attorney coverage before hearing dates by phone, text, and email.
Negotiate fees, handle counteroffers, and make above-standard offers when needed while protecting cost targets.
Prioritize competing and at-risk hearings and communicate decision-making to the team.
Handle last-minute changes, cancellations, scheduling conflicts, and urgent coverage gaps.
Onboard attorneys, answer their questions, and serve as an ongoing point of contact.
Keep law-firm clients informed about hearing status.
Log activity, confirm assignments, and maintain accurate pipeline records.
Identify recurring coverage gaps and suggest improvements in huddles and team meetings.
Prepare upcoming coverage and hand off unresolved items at the end of the day.