Court Coverage Specialist
About The Position
As an Operations Associate on Docketly’s Coverage team, you manage a live portfolio of court hearings and secure attorney coverage by phone, text, and email before deadlines. The role combines dispatch, negotiation, and account management: you make decisions under pressure, negotiate fees while protecting cost targets, keep hearings on track, and update clients and attorneys. You will be measured against daily metrics, including coverage speed, dropped hearings, efficiency, and adherence to cost targets. The work includes prioritizing open and at-risk hearings, resolving last-minute changes and conflicts, onboarding and supporting attorneys, maintaining accurate records, and identifying recurring coverage problems. The position is described as remote in South Carolina, with a Monday–Friday schedule from 8:00 AM to 5:00 PM Mountain Time.
Requirements
- At least 1 year of experience in a role involving high-volume phone outreach or direct negotiation.
- Strong verbal and written communication skills and comfort and efficiency on the phone.
- Strong organizational skills and ability to manage multiple open items without losing track of them.
- Ability to remain calm and decisive under deadline pressure.
- Comfort with technology and ability to learn new platforms quickly.
- High school diploma or equivalent.
Nice To Haves
- Experience in staffing, dispatch, gig-platform operations, or a high-volume call-center or outbound environment.
- A record of meeting or exceeding KPIs in a metrics-driven role.
- Familiarity with CRM or scheduling tools.
- Exposure to legal, court, or collections operations.
- Comfort using Mac OS and Google Workspace.
Responsibilities
- Manage a portfolio of open court hearings and secure attorney coverage by phone, text, and email before hearing deadlines.
- Negotiate attorney fees, handle counteroffers, and make above-standard offers when needed while protecting margins and cost targets.
- Prioritize competing and at-risk hearings and make timely decisions.
- Handle last-minute changes, cancellations, and urgent coverage gaps.
- Onboard new attorneys, answer their questions, and provide ongoing support.
- Update law-firm clients on hearing status.
- Log activity, confirm assignments, and maintain accurate pipeline records.
- Identify recurring coverage gaps and propose improvements in team huddles and meetings.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) with company matching
- Paid time off
- 7 paid company holidays
- 4 floating holidays per year
- Life insurance and AD&D insurance
- Long-term disability
- Health care reimbursement flexible spending account (FSA)
- Dependent care flexible spending account
- Employee Assistance Program (EAP)
- Pet insurance
- Promotion opportunities and a defined growth ladder
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
