Court Administration Assistant

Judicial Branch of Arizona in Maricopa County•Durango, CO

3d•$20 - $33

About The Position

The Court Administration Assistant in the Dependency Operations Unit provides administrative support in a high-volume environment. The role requires multitasking, strong organizational and communication skills, and providing exemplary service to internal and external customers to ensure the Court’s needs are met effectively. The Superior Court of the Judicial Branch of Arizona in Maricopa County provides a safe, fair, and impartial forum for resolving disputes, works to improve access to services, and uses innovative, evidence-based practices to improve community safety and public trust. The Court values fairness, respect, integrity, innovation, and safety. The employee processes complex and highly confidential juvenile case materials, particularly dependency matters; supports court staff and judicial officers; reviews documents for statutory compliance; and performs clerical and data-related work. The position may be reassigned to other Judicial Branch locations based on departmental needs and requires travel between the Durango and Mesa courthouses.

Requirements

High school diploma or GED.
Two years of general clerical or administrative experience, or post-secondary education substituted year-for-year for the experience requirement.
Knowledge of customer-service principles and processes, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.
Skill using Microsoft Office applications.
Effective written and verbal communication skills.
Skill in providing exemplary customer service.
Skill in preparing statistical reports.
Ability to learn Court policies, procedures, and guidelines.
Ability to multitask and adapt to changing circumstances and shifting priorities.
Ability to respond courteously to concerns from the public, attorneys, and employees.
Effective time management and ability to handle multiple tasks at once.
Ability to plan, organize, and maintain workflow efficiently.
Ability to excel in a high-volume, time-sensitive work environment.
Ability to establish and maintain effective working relationships.
Ability to understand and accurately brief oral and written instructions.
Ability to make sound decisions in accordance with regulations, policies, and procedures.
Ability to work as a team member with minimal supervision.
Ability to handle confidential information with professionalism, tact, and discretion.
Ability to travel between the Durango and Mesa courthouses.
Pass a thorough background and/or fingerprint check; applicants must fully disclose felony and misdemeanor convictions, including those expunged or set aside.

Responsibilities

Provide customer service by phone, email, and in person, answering questions and providing general court information.
Process petitions for complex and highly confidential juvenile cases, particularly dependency matters.
Prepare orders, process petitions, generate hearing notices, and maintain Excel workbooks.
Work closely with Division Staff and Judicial Officers.
Receive and review files and documents for compliance with statutory requirements, and process necessary paperwork.
Review data quality and recommend process improvements.
Train new and existing staff on department policies, procedures, and processes.
Perform general clerical duties, including photocopying, scanning, mailing, and data entry.
Travel between the Durango and Mesa courthouses.
Assist with projects assigned by a lead and/or supervisor.
Perform other related duties as assigned.

Benefits

Paid time off
Paid sick leave
10 paid holidays
Medical insurance
Dental insurance
Vision insurance
State-sponsored retirement pension plan coverage
Employee assistance program
Wellness incentives
Life insurance option
Disability insurance option
Group legal plan option
Pet insurance option
Potential eligibility for Public Service Loan Forgiveness, subject to program eligibility criteria