Court Administration Assistant

Maricopa County•Phoenix, AZ

14h

About The Position

The Court Administration Assistant provides administrative support to the Family Department in a high-volume, time-sensitive work environment. The role requires strong organizational, communication, customer-service, and multitasking skills to help ensure that the needs of the Court are met effectively. The position involves scheduling administrative conferences and court hearings based on petitions, minute entries, and other legal documents; responding to customer questions; performing case management and clerical work; and training staff on department policies and procedures. Judicial Branch facilities are located throughout Maricopa County, and the position may be reassigned to other locations based on departmental needs.

Requirements

High school diploma or GED.
Two years of general clerical or administrative experience, or post-secondary education substituted for the experience requirement on a year-for-year basis.
Have or obtain a valid Arizona Driver License and reliable vehicle by the time of hire.
Knowledge of customer-service principles and processes, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.
Skill in using computer applications, including spreadsheets, databases, and word-processing software.
Skill in written and verbal communication, providing customer service, and preparing statistical reports.
Ability to learn Court policies, procedures, and guidelines; respond courteously to concerns; manage time and multiple tasks; work effectively in a high-volume, time-sensitive environment; maintain effective working relationships; understand and accurately brief oral and written instructions; make sound decisions under applicable regulations and procedures; and work as part of a team with minimal supervision.
Successfully pass required background and/or fingerprint checks as a condition of employment.

Nice To Haves

Bilingual in Spanish and English.

Responsibilities

Provide administrative support to the Family Department, including scheduling administrative conferences and court hearings based on petitions, minute entries, and other legal documents.
Answer a high volume of questions from internal and external customers by phone, email, and in person while delivering excellent customer service.
Perform case management functions, including reviewing case status reports and researching cases.
Assist internal and external customers with complex questions about departmental processes and procedures.
Train new and existing staff on Department policies, procedures, and processes.
Perform general clerical duties, including photocopying, scanning, faxing, mailing, and data entry.
Perform other related duties and special projects as assigned.

Benefits

Generous paid time off
Paid sick leave
10 paid holidays
Medical insurance
Dental insurance
Vision insurance
State-sponsored retirement pension plan coverage
Employee assistance program
Wellness incentives
Optional life insurance
Optional disability coverage
Optional group legal plan
Pet insurance
Potential eligibility for Public Service Loan Forgiveness for qualifying full-time Judicial Branch employees who meet other program requirements
Mileage reimbursement for work-related use of a privately owned vehicle at the current U.S. General Services Administration rate