Court Administration Assistant

Judicial Branch of Arizona in Maricopa County • Phoenix, AZ

3d • $20 - $33 • Onsite

About The Position

The Court Administration Assistant provides administrative support in a high-volume work environment, using strong organizational and communication skills to provide exemplary service to internal and external customers and ensure the needs of the Court are met effectively. The role provides customer-centered assistance in the Protective Order Area, Customer Service Desk, and Information Desk, and may require travel to any Superior Court location for coverage assignments. Assignments may last one day, one week, or several months, and employees may be reassigned to other Judicial Branch locations based on departmental needs.

The Superior Court of the Judicial Branch of Arizona in Maricopa County works to provide a safe, fair, and impartial forum for resolving disputes, improve access to services, and use evidence-based practices to support community safety and public trust. Its culture values fairness, respect, integrity, innovation, and safety.

Requirements

• High school diploma or GED.
• Two years of general clerical or administrative experience, or post-secondary education substituted for the experience requirement on a year-for-year basis.
• Knowledge of customer-service principles and processes, including assessing customer needs, meeting service-quality standards, and evaluating customer satisfaction.
• Skill using computer applications, including spreadsheets, databases, and word-processing software.
• Effective written and verbal communication skills.
• Ability to learn Court policies, procedures, and guidelines.
• Ability to respond courteously to concerns from the public, attorneys, and employees.
• Ability to assist customers in high-stress and emotionally difficult situations with patience, empathy, and compassion.
• Effective time management and ability to handle multiple tasks at once in a high-volume, time-sensitive, frequently interrupted environment.
• Ability to establish and maintain effective working relationships.
• Ability to understand oral and written instructions and make sound decisions in accordance with regulations, policies, and procedures.
• Ability to work independently with minimal supervision and as part of a team.
• Ability to travel to Superior Court locations for coverage assignments and possible reassignment to other locations.
• Ability to communicate clearly, perceive nearby details, maintain sitting, standing, or walking positions for extended periods, use hands for tasks such as typing or operating tools, and occasionally move or lift objects weighing up to 20 pounds.

Nice To Haves

• Experience handling monetary transactions or cashiering.
• Previous court or legal experience.
• Substantial customer service experience.
• Bilingual in Spanish and English.
• Experience with Microsoft Outlook, Microsoft Teams, a multi-line telephone system, and a copy/fax machine.

Responsibilities

• Provide customer-centered service in the Protective Order Area, Customer Service Desk, and Information Desk.
• Answer internal and external customer questions about court processes and procedures, and help customers identify applicable court forms.
• Assist litigants with Protective Order paperwork using the Domestic Violence Computer Prompt System and AZPoint.
• Handle cash transactions in accordance with minimum accounting standards, including entering codes in the Cash Management System, receipting transactions, balancing the cash drawer, and making daily deposits.
• Use iCIS, the Domestic Violence Computer Prompt System, AZPoint, Case Center, and other court software to assist customers with case information.
• Direct the public to appropriate Court programs, resources, facilities, and outside agencies.
• Perform clerical work such as photocopying, scanning, faxing, mailing, and data entry.
• Train new and existing staff on departmental policies, procedures, and processes.
• Arrange interpreters and other court services as needed.
• Review paperwork for completeness and contact interested parties to obtain missing information.
• Use Outlook and Microsoft Teams for timely internal and external communication.
• Perform other related duties and special projects as assigned.

Benefits

• Generous paid time off, paid sick leave, and 10 paid holidays.
• Affordable medical, dental, and vision insurance.
• Coverage under one of several State-sponsored retirement pension plans.
• Employee assistance program and wellness incentives.
• Optional life insurance, disability coverage, group legal plan, and pet insurance.
• Eligible full-time Judicial Branch employees may qualify for Public Service Loan Forgiveness if they meet other program requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED