Court Administration Assistant

Maricopa County • Phoenix, AZ

1d

About The Position

The Court Administration Assistant provides administrative support in a high-volume work environment. The role requires multitasking, strong organizational and communication skills, and exemplary service to internal and external customers to ensure the needs of the Court are met effectively.

The position supports the Protective Order Area, Customer Service Desk, and Information Desk. It helps customers navigate court processes, identify forms, complete protective order paperwork, obtain case information, and access Court programs and services. The assistant also performs cash-handling and general clerical duties, coordinates interpreters and other court services, reviews paperwork, communicates with interested parties, and helps train staff.

The role may require travel to any Superior Court for coverage assignments of varying duration and reassignment to other Judicial Branch locations based on departmental needs. Employees must pass a thorough background and/or fingerprint check. This position is non-exempt under the FLSA.

Requirements

• High school diploma or GED.
• Two years of general clerical or administrative experience, or post-secondary education substituted for the experience requirement on a year-for-year basis.
• Knowledge of customer-service principles and processes, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.
• Skill using computer applications, including spreadsheets, databases, and word-processing software.
• Effective written and verbal communication skills.
• Ability to learn Court policies, procedures, and guidelines.
• Ability to respond courteously to concerns from the public, attorneys, and employees.
• Ability to assist customers in high-stress and high-emotional situations with patience, empathy, and compassion.
• Effective time management and ability to handle multiple tasks at once in a high-volume, time-sensitive environment with constant interruptions.
• Ability to establish and maintain effective working relationships, understand oral and written instructions, make sound decisions in accordance with regulations and procedures, and work independently or as part of a team with minimal supervision.
• Ability to communicate clearly, perceive nearby details, and maintain positions such as sitting, standing, or walking for extended periods.
• Ability to use hands for tasks such as typing, handling objects, or operating tools, and to reach with hands and arms.
• Occasionally move or lift objects weighing up to 20 pounds.
• Ability to travel to Superior Court locations for coverage assignments and possible reassignment to other Judicial Branch locations.

Nice To Haves

• Experience handling monetary transactions or cashiering.
• Previous court or legal experience.
• Substantial customer service experience.
• Bilingual in Spanish and English.
• Experience with Microsoft Outlook, Microsoft Teams, a multi-line telephone system, and a copy/fax machine.

Responsibilities

• Provide customer-centric service at the Protective Order Area, Customer Service Desk, and Information Desk.
• Assist internal and external customers with questions about processes and procedures.
• Help customers identify applicable court forms for various court processes.
• Assist litigants with protective order paperwork using the Domestic Violence Computer Prompt System and AZPoint.
• Handle cash in accordance with minimum accounting standards, including entering codes into the Cash Management System, receipting transactions, balancing the cash drawer, and making daily deposits.
• Use iCIS, the Domestic Violence Computer Prompt System, AZPoint, Case Center, and other court software to assist customers with case information.
• Direct the public to appropriate Court programs, resources, facilities, and outside agencies.
• Perform general clerical duties, including photocopying, scanning, faxing, mailing, and data entry.
• Train new and existing staff on department policies, procedures, and processes.
• Arrange interpreters and other court services as necessary.
• Review paperwork for completeness and contact interested parties to obtain missing information.
• Use Outlook email and Microsoft Teams to maintain timely internal and external communication.
• Perform other related duties and special projects as assigned.
• Travel to Superior Court locations for coverage assignments as directed by supervisors; assignments may last a day, a week, or several months.

Benefits

• Generous paid time off and paid sick leave.
• 10 paid holidays.
• Affordable medical, dental, and vision insurance.
• Coverage through a State-sponsored retirement pension plan for eligible employees.
• Employee assistance program and wellness incentives.
• Optional life insurance, disability coverage, group legal plan, and pet insurance.
• Potential eligibility for Public Service Loan Forgiveness for qualifying full-time Judicial Branch employees who meet other program criteria.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED