Court Administration Assistant

Judicial Branch of Arizona in Maricopa County • Phoenix, AZ

2d • $20 - $33

About The Position

The Court Administration Assistant provides administrative support to the Family Department in a high-volume work environment. The role requires multitasking, strong organizational and communication skills, and exemplary service to internal and external customers to ensure the Court's needs are met effectively. The position may be reassigned among Judicial Branch facilities throughout Maricopa County based on departmental needs.

Requirements

• High school diploma or GED.
• Two years of general clerical or administrative experience, or post-secondary education may substitute for the experience requirement on a year-for-year basis.
• Must have or obtain a valid Arizona Driver License and a reliable vehicle by the time of hire.
• Knowledge of customer service principles and processes, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.
• Skill using computer applications, including spreadsheets, databases, and word processing software.
• Effective written and verbal communication skills.
• Skill in providing exemplary customer service and preparing statistical reports.
• Ability to learn Court policies, procedures, and guidelines; respond courteously to concerns; manage multiple tasks; work in a high-volume, time-sensitive environment; establish effective working relationships; understand and accurately brief instructions; make sound decisions under regulations and procedures; and work as part of a team with minimal supervision.
• Must pass applicable background and/or fingerprint checks.

Nice To Haves

• Bilingual in Spanish and English.

Responsibilities

• Schedule administrative conferences and court hearings based on petitions, minute entries, and other legal documents.
• Answer a high volume of questions from internal and external customers by phone, email, and in person while providing excellent customer service.
• Perform case management functions, including reviewing case status reports and researching cases.
• Assist internal and external customers with complex questions about departmental processes and procedures.
• Train new and existing staff on Department policies, procedures, and processes.
• Perform general clerical duties, including photocopying, scanning, faxing, mailing, and data entry.
• Perform other related duties and special projects as assigned.

Benefits

• Generous paid time off and paid sick leave.
• 10 paid holidays.
• Medical, dental, and vision insurance.
• Coverage under a State-sponsored retirement pension plan.
• Employee assistance program and wellness incentives.
• Optional life insurance, disability coverage, group legal plan, and pet insurance.
• Eligible full-time employees may qualify for Public Service Loan Forgiveness if they meet the program's other eligibility criteria.
• Reimbursement for work-related use of a privately owned vehicle at the current U.S. General Services Administration mileage rate.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED