Court Administration Assistant

Maricopa County•Phoenix, AZ

About The Position

The Court Administration Assistant provides administrative support in a high-volume work environment. The role requires multitasking, strong organizational and communication skills, and exemplary service to internal and external customers to ensure the needs of the Court are met effectively. The position is with the Superior Court of the Judicial Branch of Arizona in Maricopa County. The Court is dedicated to providing a safe, fair, and impartial forum for resolving disputes, improving access to services, and using innovative, evidence-based practices. Its culture values fairness, respect, integrity, innovation, and safety. The position is classified and non-exempt under the FLSA. The employee may travel to off-site locations to cover jury selection and may be reassigned to Judicial Branch locations throughout Maricopa County based on departmental needs. Continued employment is contingent on passing a background and/or fingerprint check.

Requirements

High school diploma or GED.
Two years of general clerical or administrative experience, or post-secondary education may substitute for the experience requirement on a year-for-year basis.
Knowledge of customer-service principles and processes, including assessing customer needs, meeting service-quality standards, and evaluating customer satisfaction.
Skill using computer applications, including spreadsheets, databases, and word-processing software.
Effective written and verbal communication skills.
Ability to provide exemplary customer service.
Skill in preparing statistical reports.
Ability to learn Court policies, procedures, and guidelines.
Ability to respond courteously to concerns from the public, attorneys, and employees.
Effective time-management skills and ability to handle multiple tasks at once.
Ability to excel in a high-volume, time-sensitive work environment.
Ability to establish and maintain effective working relationships.
Ability to understand and accurately brief oral and written instructions.
Ability to make sound decisions in accordance with regulations, policies, and procedures.
Ability to work as a team member with minimal supervision.
Ability to pass a thorough background and/or fingerprint check.

Nice To Haves

Bilingual in Spanish and English.

Responsibilities

Answer a high volume of calls from internal and external customers while delivering excellent customer service.
Receive and distribute incoming and outgoing mail.
Assist prospective jurors, citizens, members of the public, and court staff with complex questions about departmental processes and procedures.
Train new and existing staff on departmental policies, procedures, and processes.
Respond to inquiries and answer questions from Judicial Officers and Judicial Branch staff.
Respond to and handle inquiries regarding jury records.
Perform general clerical duties, including photocopying, scanning, faxing, mailing, and data entry.
Perform other related duties as assigned.

Benefits

Generous paid time off.
Paid sick leave.
10 paid holidays.
Affordable medical, dental, and vision insurance.
Coverage by one of several State-sponsored retirement pension plans for eligible employees.
Employee assistance program.
Wellness incentives.
Optional life insurance.
Optional disability coverage.
Optional group legal plan.
Pet insurance.
Eligible full-time Judicial Branch employees may qualify for Public Service Loan Forgiveness if they meet the program's other eligibility criteria.