Court Administration Assistant

Maricopa County•Mesa, AZ

About The Position

The Court Administration Assistant provides administrative support to the Court Operations Unit in a high-volume work environment. The role requires multitasking, strong organizational and communication skills, and exemplary service to internal and external customers to ensure the Court’s needs are met effectively. The position supports court staff and judicial officers and handles complex, highly confidential juvenile case matters. The Superior Court of the Judicial Branch of Arizona in Maricopa County provides a forum for resolving disputes and aims to improve access to services, community safety, and public trust through fairness, respect, integrity, innovation, and safety.

Requirements

High school diploma or GED.
Two years of general clerical or administrative experience; post-secondary education may substitute for experience on a year-for-year basis.
Knowledge of customer-service principles and processes, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.
Skill in using Microsoft Office applications.
Effective written and verbal communication skills.
Skill in providing exemplary customer service.
Skill in preparing statistical reports.
Ability to learn Court policies, procedures, and guidelines.
Ability to multitask and adapt to changing circumstances as priorities shift.
Ability to respond courteously to concerns from the public, attorneys, and employees.
Effective time management skills and ability to handle multiple tasks at once.
Ability to plan, organize, and maintain workflow efficiently.
Ability to excel in a high-volume, time-sensitive work environment.
Ability to establish and maintain effective working relationships.
Ability to understand and accurately brief oral and written instructions.
Ability to make sound decisions in accordance with regulations, policies, and procedures.
Ability to work as part of a team with minimal supervision.
Ability to handle confidential information professionally, tactfully, and discreetly.
Ability to communicate clearly, perceive nearby details, and maintain sitting, standing, or walking positions for extended periods.
Ability to use hands for tasks such as typing, handling objects, or operating tools, and to reach with hands and arms.
Occasionally move or lift objects weighing up to 20 pounds.
Pass a thorough background and/or fingerprint check as a condition of employment.

Responsibilities

Maintain compliance with department and agency standards regarding the confidentiality of records.
Work closely with Commissioner Division staff and Judicial Officers.
Process petitions for complex and highly confidential juvenile case types.
Provide customer support to internal and external customers in person at a high-level information desk, by email, and over the phone.
Travel between the Durango and Mesa courthouses as needed.
Process fingerprint submittals.
Assist with National Adoption Day.
Create and distribute the Juvenile Detained Calendar.
Review and complete case reassignment requests.
Process petitions from the Petition Filed List received from the County Attorney.
Assist in training new and existing staff on department policies and procedures.
Perform general clerical duties, including photocopying, scanning, mailing, and data entry.
Distribute mail and copies to division mailboxes.
Assist with projects assigned by the lead and/or supervisor.
Perform other related duties as assigned.

Benefits

Generous paid time off.
Paid sick leave.
Ten paid holidays.
Affordable medical, dental, and vision insurance.
Coverage by one of several State-sponsored retirement pension plans.
Employee assistance program.
Wellness incentives.
Optional life insurance.
Optional disability coverage.
Optional group legal plan.
Optional pet insurance.
Potential eligibility for Public Service Loan Forgiveness for qualifying full-time employees who meet program criteria.