Court Administration Assistant

Judicial Branch of Arizona in Maricopa County•Phoenix, AZ

6d•$20 - $33

About The Position

The Court Administration Assistant provides administrative support in a high-volume work environment. The role requires multitasking, strong organizational and communication skills, and exemplary service to internal and external customers to ensure the needs of the Court are met effectively. The position supports the Superior Court of the Judicial Branch of Arizona in Maricopa County, whose mission includes providing a safe, fair, and impartial forum for resolving disputes, improving access to services, and using innovative, evidence-based practices. The Court values fairness, respect, integrity, innovation, and safety. The position may require travel to off-site locations to cover jury selection and may be reassigned among Judicial Branch facilities throughout Maricopa County based on departmental needs. The employee regularly speaks and hears, sees nearby details, sits for long periods, stands and walks, uses their hands, and reaches with their arms; occasional pushing, pulling, or lifting of up to 20 pounds is required. Reasonable accommodations may be made.

Requirements

High school diploma or GED.
Two years of general clerical or administrative experience, or post-secondary education may substitute for the experience requirement on a year-for-year basis.
Knowledge of customer service principles and processes, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.
Skill using computer applications, including spreadsheets, databases, and word processing software.
Effective written and verbal communication skills.
Ability to provide exemplary customer service.
Skill in preparing statistical reports.
Ability to learn Court policies, procedures, and guidelines.
Ability to respond courteously to concerns from the public, attorneys, and employees.
Effective time-management skills and ability to handle multiple tasks at once.
Ability to excel in a high-volume, time-sensitive work environment.
Ability to establish and maintain effective working relationships.
Ability to understand and accurately brief oral and written instructions.
Ability to make sound decisions in accordance with regulations, policies, and procedures.
Ability to work as a team member with minimal supervision.
Ability to meet the position's physical demands, including occasional pushing, pulling, or lifting up to 20 pounds.

Nice To Haves

Bilingual in Spanish and English.

Responsibilities

Deliver excellent customer service while answering a high volume of calls from internal and external customers.
Receive and distribute incoming and outgoing mail.
Assist prospective jurors, members of the public, and court staff with complex questions about departmental processes and procedures.
Train new and existing staff on departmental policies, procedures, and processes.
Respond to inquiries and answer questions from Judicial Officers and Judicial Branch staff.
Respond to and handle inquiries regarding jury records.
Perform general clerical duties, including photocopying, scanning, faxing, mailing, and data entry.
Perform other related duties as assigned.

Benefits

Generous paid time off
Paid sick leave
10 paid holidays
Medical insurance
Dental insurance
Vision insurance
State-sponsored retirement pension plans
Employee assistance program
Wellness incentives
Optional life insurance
Optional disability coverage
Group legal plan
Pet insurance
Potential eligibility for Public Service Loan Forgiveness for qualifying full-time Judicial Branch employees who meet program criteria