Court Administration Assistant

Maricopa County•Phoenix, AZ

About The Position

The Court Administration Assistant in the Dependency Operations Unit provides administrative support in a high-volume work environment. The role requires multitasking, strong organizational and communication skills, and the ability to provide exemplary service to internal and external customers while ensuring the Court’s needs are met effectively. The position supports the Superior Court of the Judicial Branch of Arizona in Maricopa County, which is dedicated to providing a safe, fair, and impartial forum for resolving disputes, improving access to services, and using innovative, evidence-based practices to improve community safety and public trust. The Court values fairness, respect, integrity, innovation, and safety.

Requirements

High school diploma or GED.
Two years of general clerical or administrative experience, or post-secondary education may substitute for the experience requirement on a year-for-year basis.
Knowledge of customer-service principles and processes, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.
Skill in using Microsoft Office applications.
Effective written and verbal communication skills.
Skill in providing exemplary customer service and preparing statistical reports.
Ability to learn Court policies, procedures, and guidelines.
Ability to multitask, adapt to changing circumstances, and remain flexible as priorities shift.
Ability to respond courteously to concerns from the public, attorneys, and employees.
Effective time-management, planning, organization, and workflow-maintenance skills.
Ability to excel in a high-volume, time-sensitive work environment and establish effective working relationships.
Ability to understand and accurately brief oral and written instructions and make sound decisions in accordance with regulations, policies, and procedures.
Ability to work as a team member with minimal supervision.
Ability to handle confidential information with professionalism, tact, and discretion.
Ability to pass a thorough background and/or fingerprint check.

Responsibilities

Provide customer service by phone, email, and in person to internal and external customers, answering questions and providing general court information.
Process petitions for complex and highly confidential juvenile case types, particularly dependency matters.
Prepare orders, process petitions, generate hearing notices, and maintain Excel workbooks.
Work closely with division staff and judicial officers.
Receive and review files and documents for compliance with statutory requirements and process necessary paperwork.
Review data quality and recommend process improvements.
Train new and existing staff on department policies, procedures, and processes.
Perform general clerical duties, including photocopying, scanning, mailing, and data entry.
Travel between the Durango and Mesa courthouses.
Assist with projects assigned by the lead and/or supervisor.
Perform other related duties as assigned.

Benefits

Generous paid time off
Paid sick leave
10 paid holidays
Medical, dental, and vision insurance
State-sponsored retirement pension plan coverage
Employee assistance program
Wellness incentives
Optional life insurance
Optional disability coverage
Optional group legal plan
Optional pet insurance
Potential eligibility for Public Service Loan Forgiveness for qualifying full-time employees who meet other program criteria