Court Administration Assistant

Judicial Branch of Arizona in Maricopa County•Mesa, AZ

3d•$22 - $23•Onsite

About The Position

The Court Administration Assistant provides administrative support to the Court Operations Unit in a high-volume work environment. The role requires multitasking, strong organizational and communication skills, and exemplary service to internal and external customers to ensure the needs of the Court are met effectively. The Superior Court of the Judicial Branch of Arizona in Maricopa County provides a safe, fair, and impartial forum for resolving disputes, improving access to services, and applying innovative, evidence-based practices. The Court’s culture values fairness, respect, integrity, innovation, and safety. The position supports court staff and judicial officers, processes confidential juvenile case materials, provides customer support, and performs clerical and administrative work. The employee may be assigned to other Judicial Branch locations based on departmental needs and must be able to travel between the Durango and Mesa courthouses.

Requirements

High school diploma or GED.
Two years of general clerical or administrative experience, or post-secondary education substituting for the experience requirement on a year-for-year basis.
Knowledge of customer service principles and processes, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.
Skill in using Microsoft Office applications.
Effective written and verbal communication skills.
Skill in providing exemplary customer service.
Skill in preparing statistical reports.
Ability to learn Court policies, procedures, and guidelines.
Ability to multitask and adapt to changing circumstances and shifting priorities.
Ability to respond courteously to concerns from the public, attorneys, and employees.
Effective time management skills and ability to handle multiple tasks simultaneously.
Ability to plan, organize, and maintain workflow efficiently.
Ability to excel in a high-volume, time-sensitive work environment.
Ability to establish and maintain effective working relationships.
Ability to understand and accurately brief oral and written instructions.
Ability to make sound decisions in accordance with regulations, policies, and procedures.
Ability to work as part of a team with minimal supervision.
Ability to handle confidential information with professionalism, tact, and discretion.
Ability to communicate clearly, perceive nearby details, and maintain positions such as sitting, standing, or walking for extended periods.
Ability to use hands for tasks such as typing, handling objects, or operating tools, and to reach with hands and arms.
Occasionally move or lift objects weighing up to 20 pounds.
Ability to travel between the Durango and Mesa courthouses.

Responsibilities

Maintain compliance with department and agency standards regarding the confidentiality of records.
Work closely with Commissioner Division Staff and Judicial Officers.
Process petitions for complex and highly confidential Juvenile case types.
Provide customer support to internal and external customers in person at a high-level information desk, by email, and over the phone.
Travel between the Durango and Mesa courthouses as needed.
Process fingerprint submittals.
Assist with National Adoption Day.
Create and distribute the Juvenile Detained Calendar.
Review and complete case reassignment requests.
Process petitions from the Petition Filed List from the County Attorney.
Assist in training new and existing staff in department policies and procedures.
Perform general clerical duties, including photocopying, scanning, mailing, and data entry.
Distribute mail and copies to division mailboxes.
Assist with projects assigned by the lead and/or supervisor.
Perform other related duties as assigned.

Benefits

Generous paid time off
Paid sick leave
10 paid holidays
Affordable medical insurance
Dental insurance
Vision insurance
State-sponsored retirement pension plans
Employee assistance program
Wellness incentives
Optional life insurance
Optional disability coverage
Group legal plan
Pet insurance
Eligible full-time employees may qualify for Public Service Loan Forgiveness if they meet program eligibility criteria