Counter Solutions Associate

Standard Supply and Distributing Company Inc.•Irving, TX

11d

About The Position

The Counter Solutions Associate is a customer-facing role that also includes warehouse responsibilities. The associate learns branch operations, serves customers, and supports the branch. Product knowledge and familiarity with branch procedures develop over time, and strong performance can lead to growth within the company. The role is performed Monday through Friday.

Requirements

Strong people skills, including on busy days.
Willingness to learn; HVAC experience is not required.
Reliability, punctuality, and coachability.
Comfort with physical work, including lifting 20 to 50 or more pounds, working in a warehouse environment, and climbing ladders.
Clean driving record.

Responsibilities

Create a positive customer experience through every interaction and build customer loyalty by delivering solutions at the counter.
Maintain the branch, especially the front counter and showroom, including restocking and inventory counting.
Pull and stage customer orders accurately and perform regular warehouse duties.
Answer incoming calls and assist walk-in contractors in a timely and professional manner.
Develop product knowledge through vendor visits, counter days, and collaboration with teammates.
Follow branch procedures and help maintain a safe working environment.