Counter Associate

Painters Supply & Equipment Co • Terre Haute, IN

12d

About The Position

PSE Group is seeking a Counter Associate/Representative to perform customer service activities in a store environment. The role serves walk-in customers, sells products, and proactively calls preferred end-user customers, with a strong focus on automotive and specialty coatings and related products and equipment. The position also supports outside sales and inside customer service, prepares and mixes paint orders, and helps maintain store inventory, customer records, equipment, and Color Room records.

Requirements

• High school diploma or GED.
• Team player with strong customer service skills.
• Valid driver's license and clean driving record.
• Ability to lift at least 50 pounds.
• Ability to tolerate the smell of paint.
• Must submit to a drug screen and meet acceptable Motor Vehicle Report requirements during the hiring process.

Nice To Haves

• At least one year of customer service, inside sales, or counter sales experience.

Responsibilities

• Receive and enter telephone orders, answer customer questions, and track order status and product shipments.
• Serve in-store customers through counter sales.
• Mix paint and prepare customer orders for delivery or pickup, using standard and custom formulas.
• Reconcile inventory and stock merchandise in the store.
• Provide sales support to the outside sales team.
• Maintain customer records and files, including accurate account setup and pricing.
• Clean and maintain assigned areas and equipment, including maintaining mixing equipment as needed.
• Maintain Color Room records, including non-conformance reports, tint usage, can usage, and mis-tints, and perform necessary inventory transfers.
• Perform duties of other role functions as assigned.
• Assist with inside customer service and process customer orders as needed.
• Answer incoming calls professionally, respond to inquiries, and take customer orders.
• Dispose of waste materials and product in compliance with company and governmental regulations.
• Conduct oneself professionally to meet customers' quality and service expectations.

Benefits

• Weekends off.
• Weekday schedule, 8 a.m. to 5 p.m.
• 401(k) program with company match.
• Medical, dental, and vision coverage for full-time employees.
• Company-paid life and disability insurance.
• Three weeks of paid time off.
• Competitive compensation program.
• Work environment with career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED