Auto Parts Counter Sales #247 North Little Rock

Bumper to Bumper•North Little Rock, AR

11d

About The Position

The Counter Sales Level 1 provides friendly, courteous over-the-counter sales, takes orders in person and by phone, and supports store operations through sales programs and customer- and team-oriented activities. Sales may involve aftermarket automotive replacement parts and may include heavy-duty parts, automotive and industrial paint, and body shop supplies and equipment. Incentives may be available for sales activities. The role provides customer service and assistance identifying needed parts, researches availability and pricing using computer systems and catalogs, and handles customer transactions and account credits. It also involves processing incoming inventory, locating and pulling parts, tagging orders for delivery, maintaining stock and store areas, completing assigned training, and safely driving when required. The position has no supervisory responsibilities. Employment is subject to post-offer, pre-employment drug testing. This is a safety-sensitive position due to the use of heavy equipment and hazardous materials.

Requirements

High school diploma, or equivalent experience, or motivation to pursue a GED.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively before groups of customers or employees.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
Ability to apply common-sense understanding to instructions in written, oral, or diagram form and solve problems involving several concrete variables in standardized situations.
Basic computer knowledge, including web browsing and Microsoft Office.
Valid driver's license and clean driving record; a Class E license is required for Missouri locations.
Ability to meet the role's physical demands, including regularly standing, walking, handling items, reaching, and communicating; occasional sitting, climbing or balancing, and stooping, kneeling, crouching, or crawling; and lifting or moving loads up to 50 pounds.
Ability to work in an environment with frequent exposure to fumes or airborne particles and outside weather conditions, and occasional exposure to moving mechanical parts, heights, toxic or caustic chemicals, electrical shock risk, and vibration.

Nice To Haves

One year of professional automotive parts experience or two years of hobbyist automotive parts experience is preferred.

Responsibilities

Attend work as scheduled and on time, unless management authorizes time off.
Treat customers and coworkers courteously and respectfully; cooperate and coordinate with coworkers as a team member.
Follow legal, regulatory, company safety guidelines, practices, and policies; maintain a neat, clean, professional appearance.
Attend or complete assigned training to develop knowledge of company product lines and store systems and processes.
Provide customer service, help determine parts needed, and consult more experienced employees when needed to offer solutions.
Research part availability, stock numbers, inventory status, and pricing using computers and catalogs.
Locate and pull parts for orders; check in, stock, straighten, dust, and rearrange inventory as needed.
Complete assigned online training programs, including knowledge tests where applicable.
Handle cash and credit transactions and properly invoice or credit customer accounts.
Follow manager instructions for customer returns of new and defective cores; learn the return process, ensure appropriate customer credit, and complete necessary paperwork with a manager until deemed ready to work independently.
Process incoming inventory and pull appropriate parts to fulfill customer orders.
Tag orders for delivery.
Safely drive a vehicle in varying weather and traffic conditions.
Assist with inventory at the home store or other locations when assigned.
Clean and maintain the inside and outside of the building, including picking up trash, sweeping, and mopping.
Perform other tasks as assigned.