Auto Parts Counter Sales #247 North Little Rock

Bumper to Bumper Auto Parts•North Little Rock, AR

13d•Onsite

About The Position

The Counter Sales Level 1 provides courteous over-the-counter sales to customers, takes orders in person and by phone, and supports store operations by promoting sales programs and participating in customer- and team-oriented activities. Sales incentives may be available. Products may include aftermarket automotive replacement parts, heavy-duty parts, automotive and industrial paint, and body shop supplies and equipment. The role provides customer service and helps customers determine the parts they need, researching availability and pricing using computer systems and catalogs. The employee pulls, tags, and processes customer orders; handles cash, credit transactions, invoices, and customer credits; and receives, stocks, and maintains inventory. The employee completes assigned training, follows safety and company procedures, maintains the store and surrounding areas, and may assist with inventories at the home store or other locations. The position has no supervisory responsibilities. It is safety-sensitive because it involves heavy equipment and hazardous materials, and employment is subject to post-offer, pre-employment drug testing.

Requirements

High school diploma, equivalent experience, or motivation to pursue a GED.
Valid driver's license and clean driving record; a Class E license is required for Missouri locations.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively to customers or employees.
Ability to calculate discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
Ability to use common-sense reasoning to follow written, oral, or diagrammatic instructions and solve problems involving several concrete variables in standardized situations.
Basic computer knowledge, including web browsing and Microsoft Office.
Ability to meet the stated physical demands, including regular lifting and/or moving up to 10 pounds, frequent lifting and/or moving up to 25 pounds, and occasional lifting and/or moving up to 50 pounds.
Ability to safely drive in different weather and traffic conditions.

Nice To Haves

One year of professional automotive parts experience or two years of hobbyist automotive parts experience is preferred.

Responsibilities

Attend work as scheduled and on time, unless management authorizes time off.
Treat customers and coworkers courteously, respectfully, and kindly, and cooperate with coworkers as a team member.
Learn and follow store systems and processes, company procedures, safety practices, and applicable legal and regulatory requirements.
Complete assigned training, including training on company product lines and online programs that may include knowledge tests.
Provide customer service, help determine parts needed, and seek assistance from more experienced employees when necessary.
Research part availability, stock numbers, inventory status, and pricing using computer systems and catalogs.
Locate and pull parts for customer orders, tag orders for delivery, and process incoming inventory and stock.
Check in, put up, straighten, dust, and rearrange stock as needed.
Handle cash and credit transactions and properly invoice or credit customer accounts.
Follow manager instructions for customer core returns, ensuring proper customer credit and paperwork; process returns independently when experience is deemed adequate.
Safely drive a vehicle in varying weather and traffic conditions.
Work home-store inventory and assist with inventory at other locations when assigned.
Clean and maintain the inside and outside of the building, including picking up trash, sweeping, and mopping.
Maintain a neat, clean, and professional appearance.
Perform other tasks as assigned.