Senior Director - North Little Rock

Pediatrics Plus Website•North Little Rock, AR

About The Position

Pediatrics Plus is a specialized pediatric healthcare provider committed to helping children succeed through evidence-based therapy and education, diagnostic services, specialized facilities and equipment, family support, and community investment. The Senior Director provides strategic leadership to the therapy and ABA programs at the site, builds the organization’s culture, and ensures excellent service. The role oversees site operations, including therapy enrollment, team leadership, site systems and processes, regulatory compliance, revenue and expenses, and health and safety. The position is based in North Little Rock; travel may be required.

Requirements

Bachelor’s degree from an accredited university.
Current license and certification related to therapy or ABA.
Ability to read, analyze, and interpret general business data, professional journals, technical procedures, and governmental regulations.
Ability to write reports, business correspondence, and policy and procedure manuals.
Ability to present information effectively and respond to questions from executives, managers, physicians, clients, customers, field clinicians, and the public.
Knowledge of various funding source guidelines.
Effective, professional communication with a wide variety of people.
Ability to work with children from birth to age 21 and families who are at risk.
Ability to function independently, including project identification and evaluation, contract negotiations, and coordination with management and internal departments.
Strong organizational skills and attention to detail and accuracy.
Ability to handle multiple tasks in a busy environment.
Basic computer skills, including keyboarding and working knowledge of database, word-processing, spreadsheet, and Internet software.
Ability to represent the company in a confident, persuasive, and positive manner.
Excellent interpersonal, verbal, and written communication skills.
Ability to work under stress and respond quickly in emergency situations.
In-depth knowledge of operational, clinical, and referral development systems.
Ability to work effectively within a complex matrix organization.
Dress appropriately and comply with company dress-code policies.
Ability to maintain regular and punctual attendance and complete tasks in a timely manner.
Ability to meet the physical demands of the role, including frequent movement, handling and lifting, and lifting or moving up to 50 pounds.
Comfort around standard farm animals, including minimal allergies to touching, smelling, feeding, and engaging with animals.

Nice To Haves

Master’s degree in a therapy- or ABA-related field.
Minimum of three years of broad clinical experience.

Responsibilities

Lead by example and reinforce the Pediatrics Plus culture in site decision-making.
Lead daily team huddles focused on setting priorities, identifying obstacles, and supporting team members.
Lead efforts to retain quality team members.
Oversee therapy and ABA operations, with a focus on therapeutic and developmental priorities, collaboration among therapists and other team members, and family engagement.
Oversee staff management, including hiring, terminations, corrective actions, performance reviews, position placements, promotions, and training. Obtain Regional Leader and Legal approval for terminations based on company violations other than occurrence policy violations.
Promote and reinforce annual themes according to senior leadership direction.
Ensure compliance with Arkansas Childcare Licensing, AR Medicaid EIDT, governing agencies, audits, and other organizational compliance requests.
Provide oversight and leadership for staff development, including weekly or bi-weekly one-on-one meetings with ABA Team Leads, the Administrative Operations Specialist, and the RBT Developmental Coordinator.
Oversee therapy budget compliance, including revenue, expenses, and payroll within site projections.
Oversee therapy caseload management and make decisions about and oversee the discharge process for children receiving therapy.
Maintain quality assurance using measures provided by Pediatrics Plus administration.
Ensure human resources functions—including payroll, time-off requests, workers’ compensation, leaves of absence, and required paperwork—are completed accurately and on time, with appropriate communication to Human Resources.
Handle site-related people issues, including coaching, written warnings, development plans, and termination, with approval from designated leadership.
Attend and represent the site at designated organizational, leadership, and clinical program line meetings.
Assist with marketing events, doctor visits, and other marketing activities as needed or requested.
Handle parent complaints and concerns and escalate them to appropriate leadership when warranted.
Ensure site metrics are completed and use them to assess performance and the need to increase numbers toward targets.
Attend local business functions and build working relationships with other businesses, local influencers, parent groups, churches, and chambers of commerce.
Participate in one-on-one meetings with the leader.