Site Support Specialist - North Little Rock

Pediatrics Plus Website•North Little Rock, AR

About The Position

Pediatrics Plus is a specialized pediatric healthcare provider committed to helping children succeed through evidence-based therapy and education, diagnostic services, specialized facilities and equipment, family support, and community investment. The Site Support Specialist provides customer service, clerical, and administrative support for therapy, ABA, and preschool operations, and serves as a liaison between the site and central administrative teams. The position also supports after-care operations and helps maintain a safe, welcoming, and organized environment for clients, families, staff, and visitors. The role includes front desk coverage, client check-in, phone support, enrollment and records processing, scheduling updates, supply ordering, event coordination, transportation documentation, and assistance with client drop-off and pick-up. It also includes after-care responsibilities such as ensuring computer readiness, completing headcounts, overseeing staffing ratios, and ensuring staff follow applicable policies and procedures. The role requires effective communication, organization, attention to detail, and the ability to manage multiple tasks in a busy environment. The stated hours are 7:30–4:30.

Requirements

High school diploma or equivalent.
Ability to communicate effectively and professionally with a wide variety of people.
Ability to work with clients from birth to age 21 and families who are at risk.
Strong organizational skills, attention to detail, and accuracy.
Working knowledge of keyboarding, databases, word processing, spreadsheets, and Internet software.
Ability to handle multiple tasks in a very busy environment.
Ability to read and interpret safety rules, policies, and other company documents.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of families or company team members.
Ability to use common-sense understanding to carry out written, oral, or diagrammed instructions.
Ability to report to work dressed appropriately and comply with company dress-code policies.
Ability to maintain regular and punctual attendance and complete tasks in a timely manner.
Ability to meet the physical demands of the role, including frequent walking, running, jumping, sitting, standing, handling and reaching, and bending, kneeling, crouching, or crawling; frequently lift or move up to 50 pounds; and use required visual abilities including near and distance vision, color vision, peripheral vision, depth perception, and focus adjustment.

Responsibilities

Provide daily front desk coverage and greet clients, families, and visitors, directing them as needed.
Check in clients, family members, and visitors using software and communicate with appropriate leadership regarding parents or visitors.
Receive calls related to therapy and preschool operations, answer questions or provide support, and transfer calls to the appropriate department when needed.
Understand internal processes required for students and clients to receive services.
Assist with family tours.
Provide Welcome and Enrollment Packets to preschool and therapy families, ensure payment is received according to funding source, and process enrollment items appropriately.
Process paperwork between the site and central administrative team according to process manuals.
Fulfill requests for medical records.
Manage incoming and outgoing mail, including scanning and distribution.
Update scheduling software throughout the day and communicate cancellations to appropriate personnel.
Contact parents or guardians regarding preschool absences and manage the waiting list through family communication.
Make corrections and updates in software systems.
Prepare materials for newly enrolled clients and make badges for new team members and students.
Update mailbox labels, posted classroom rosters, and classroom schedules as needed.
Order and stock site supplies for workrooms, offices, and janitorial use.
Communicate monthly team-member recognition themes and complete related Team Member of the Month and Quarter tasks.
Provide lunch coverage as needed and assist with plating and delivering food daily.
Ensure special events are planned, communicated, and implemented on time as directed by leadership.
Complete Medicaid transportation forms, print new transportation logs and van reports, assist families with van reimbursement paperwork, and scan and save transportation documentation.
Collect, scan, and save classroom rosters, diaper charts, and attendance sheets; update these items as needed.
Assist with daily client drop-off and pick-up as needed.
Set up the building and conduct daily grounds and playground inspections to help ensure client safety and welfare.
Work as part of a team and communicate effectively with team members and outside providers in a clear, professional, and timely manner.
Complete all closing duties at the end of each day and help promote a friendly atmosphere for families, team members, and visitors.
Respond positively to feedback about job performance.
Perform after-care leadership duties, beginning at the conclusion of EIDT services, approximately 4:00–5:00 p.m.
Ensure after-care computers are logged in and active before after-care begins.
Ensure beginning and ending headcounts are completed in all after-care rooms.
Oversee after-care staffing to ensure adequate staffing and compliance with required ratios.
Ensure after-care staff follow applicable policies and procedures and communicate needs or concerns to a leader.
Uphold and incorporate Pediatrics Plus core values, mission, and philosophy into job responsibilities.
Participate in one-on-one meetings with a leader.
Perform other related or unrelated duties as assigned.