Site Support Specialist - North Little Rock

Pediatrics Plus•North Little Rock, AR

About The Position

The Site Support Specialist provides customer service, clerical, and administrative support for therapy, ABA, and preschool operations, serving as a liaison between site and central administrative teams. The role includes front desk coverage; welcoming and directing clients, families, and visitors; answering and routing calls; supporting enrollment and paperwork processes; maintaining records and scheduling systems; coordinating supplies and site communications; assisting with food service and events; and supporting client transportation documentation and drop-off and pick-up as needed. The specialist also supports daily site safety and operations, including building setup and grounds inspections, classroom documentation, closing duties, and communication with families, team members, and outside providers. After-care responsibilities begin at the conclusion of EIDT services, approximately 4:00–5:00 p.m., and include ensuring computers are ready, headcounts are completed, staffing meets required ratios, and applicable policies and procedures are followed. The position upholds Pediatrics Plus’s core values, mission, and philosophy and may perform other duties as assigned.

Requirements

High school diploma or equivalent.
Ability to communicate effectively and professionally with a wide variety of people.
Ability to work with clients from birth to age 21 and families who are at risk.
Strong organizational skills, with attention to detail and accuracy.
Computer skills, including working knowledge of keyboarding, database, word processing, spreadsheet, and Internet software.
Ability to handle multiple tasks in a very busy environment.
Ability to read and interpret safety rules, policies, and other company documents.
Ability to author routine reports and correspondence.
Ability to speak effectively before groups of families or company team members.
Ability to apply common-sense understanding to carry out written, oral, or diagrammed instructions.
Dress appropriately and comply with company dress-code policies.
Ability to maintain regular and punctual attendance and complete tasks in a timely manner.
Ability to frequently communicate information and ideas accurately through sight and hearing.
Ability to move, including walking, running, jumping, and sitting; use hands and fingers to handle, lift, reach, and feel; and stand, stoop, twist, bend, kneel, crouch, or crawl.
Ability to frequently lift and/or move up to 50 pounds.
Required vision abilities include near and distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Provide daily front desk coverage and greet, check in, and direct clients, families, and visitors.
Answer calls for therapy and preschool operations, provide support, and transfer calls to the appropriate department when needed.
Understand internal processes for students and clients receiving services and assist families with tours.
Provide welcome and enrollment packets, ensure payment is received according to funding source, and process enrollment items.
Process paperwork between the site and central administrative team and fulfill medical-record requests.
Manage incoming and outgoing mail, including scanning and distribution.
Update scheduling software, communicate cancellations, contact parents or guardians regarding preschool absentees, and manage waiting-list communications.
Make corrections and updates in software systems and prepare onboarding materials for newly enrolled clients.
Create badges for new team members and students; update mailbox labels, classroom rosters, and classroom schedules as needed.
Order and stock site supplies for workrooms, offices, and janitorial needs.
Coordinate reminders and tasks for Team Member of the Month and Team Member of the Quarter recognition.
Provide lunch coverage as needed and assist with plating and delivering food.
Plan, communicate, and implement special events as directed by leadership.
Prepare Medicaid transportation forms, transportation logs, and van reports; assist families with van reimbursement paperwork; and scan and save transportation documentation.
Collect, scan, save, and update classroom rosters, diaper charts, and attendance sheets.
Assist with daily client drop-off and pick-up as needed.
Set up the building and inspect the grounds, including the playground, to help maintain client safety and welfare.
Complete closing duties and communicate clearly and professionally with team members and outside providers.
Promote a friendly atmosphere, respond positively to performance feedback, and participate in one-on-one meetings with the leader.
Perform after-care leadership duties, including preparing computers, ensuring beginning and ending headcounts, overseeing staffing and required ratios, and ensuring staff follow applicable policies and procedures.
Communicate after-care needs or concerns to the leader and perform other duties as assigned.