New Iberia #184 Counter Sales (Auto Parts) Full Time

Bumper to Bumper Auto Parts•New Iberia, LA

26d

About The Position

The Counter Sales Level 1 provides friendly, courteous over-the-counter sales to customers, takes orders in person and by phone, and supports store operations. The role promotes sales programs and customer- and team-oriented activities. Sales may involve aftermarket automotive replacement parts and may include heavy-duty parts, automotive and industrial paint, and body shop supplies and equipment. Sales incentives may be available. The position provides customer service, helps identify needed parts, researches availability and pricing using computer systems and catalogs, processes transactions, and supports inventory tasks. The employee learns store systems, product lines, and procedures, completing assigned training and working with more experienced employees when needed. The role has no supervisory responsibilities. This is a safety-sensitive position involving heavy equipment and hazardous materials. Employment is subject to post-offer, pre-employment drug testing. The work environment may include fumes or airborne particles, outdoor weather, moving mechanical parts, elevated or precarious places, toxic or caustic chemicals, electrical shock risks, and vibration. Noise is usually moderate.

Requirements

High school diploma, equivalent experience, or motivation to pursue a GED.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively to customers or employees.
Ability to calculate discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
Ability to follow written, oral, or diagram-based instructions and address problems involving several concrete variables in standardized situations.
Basic computer knowledge, including web browsing and Microsoft Office.
Valid driver's license and clean driving record; a Class E license is required for Missouri locations.
Ability to meet the physical demands of the role, including regularly standing, walking, using hands, reaching, and talking or hearing; occasional sitting, climbing or balancing, and stooping, kneeling, crouching, or crawling; and lifting or moving up to 10 pounds regularly, 25 pounds frequently, and 50 pounds occasionally.

Nice To Haves

One year of professional automotive parts experience or two years of hobbyist automotive parts experience.

Responsibilities

Attend work on time as scheduled unless management authorizes time off.
Treat customers and coworkers courteously, respectfully, and kindly.
Learn store systems, processes, and product lines, and complete assigned training and online programs.
Coordinate and cooperate with coworkers as a team member.
Follow legal, regulatory, company safety, and other workplace policies and practices.
Maintain a neat, clean, and professional appearance.
Provide exceptional customer service, including helping customers determine which parts they need.
Consult more experienced employees when needed to offer appropriate solutions to customer problems.
Research parts availability, stock numbers, inventory status, and pricing using computer systems and catalogs; ask for assistance when needed.
Locate and pull parts for orders; check in, stock, straighten, dust, and rearrange inventory as needed.
Handle cash and credit transactions and properly invoice or credit customer accounts.
Follow manager instructions for processing new and defective core returns, customer credits, and related paperwork; work with the manager until authorized to handle the process independently.
Process incoming inventory and put up stock.
Tag customer orders for delivery.
Drive a vehicle safely in varying weather and traffic conditions.
Assist with inventory at the home store or other locations if assigned.
Clean and maintain the inside and outside of the building, including picking up trash, sweeping, and mopping.
Perform other tasks as assigned.