Counter Sales Representative

US LBM•Denver City, TX

12d

About The Position

The Counter Sales Representative assists customers and contractors with the sales process by taking orders over the counter, answering questions, and receiving payment for customer orders. The position typically works in a retail environment. It serves walk-in and scheduled showroom customers and may support yard and warehouse operations and location-specific services. The role requires a high school diploma or GED. One to three years of building-material knowledge and sales experience is preferred. The position may require Saturday and evening schedules. A valid driver's license and acceptable motor vehicle record may be required depending on location and job responsibilities.

Requirements

High school diploma or GED.
Commitment to excellent customer service; strong oral and written communication skills; and a professional demeanor.
Detail-oriented and highly observant, with the ability to multitask.
Good mathematical skills and ability to use a calculator and computers.
Knowledge of building materials, their applications, related equipment, and/or the construction industry.
Good interpersonal and customer-relations skills and vendor knowledge.
Ability to read, write, and perform basic mathematical calculations.
Ability to read and understand blueprints.
Familiarity with computers, printers, telephones, copy machines, fax machines, engineer’s scales or rulers, mechanical tools, inventory, and inventory control.
Computer literacy with Microsoft Office products and the Trend system.
Ability to work Saturday and evening schedules as required.
A valid driver's license and acceptable motor vehicle record may be required based on location and job responsibilities.

Nice To Haves

One to three years of building-material knowledge and sales experience is preferred.

Responsibilities

Greet customers and respond to questions about merchandise, product locations, pricing, promotions, product selection, order placement, quotations, complaints, and delivery and installation scheduling; provide follow-up as needed.
Help scheduled and walk-in showroom customers select products, using appropriate forms and processes to maintain consistent and accurate selection records.
Process sales through the cash register, accept approved forms of payment, maintain proper cash levels, and compute and record transaction totals according to company procedures.
Create accurate invoices, work orders, and sales tickets; enter orders, prices, and other required information into the computer system; issue refunds or credits with manager approval when needed.
Purchase special-order products and obtain information about product pricing, specifications, uses, and availability.
Maintain the appearance, organization, and physical integrity of the showroom; clean and dust products and displays, maintain sales-floor and stockroom stock levels, and assist with physical inventory.
Bag, box, wrap, and prepare merchandise and customer packages as needed.
May assist with yard and warehouse operations, including receiving, returns, stocking, and organization.
May safely operate forklifts, company vehicles, and other material-handling equipment after completing required training and authorization, in accordance with company policies and applicable regulations.
Attend assigned training and meetings to maintain and expand knowledge of the product offering.
May provide location-specific services such as cutting keys, mixing paint, and cutting glass.
Perform other duties as assigned, comply with company policies and standards, uphold workplace safety commitments, and complete assigned training.