Counter Sales Representative

FleetPride • Alabaster, AL

4d

About The Position

The Counter Sales Representative serves customers by phone or in person through sales of heavy-duty parts. The role identifies customer needs, checks parts availability, and makes sales in accordance with company procedures and the goal of making a profit for FleetPride. The representative helps customers identify and obtain parts, answers product questions, and provides current product catalogs.

The role also handles sales transactions, returns, credits, warranties, defective parts, and emergency special orders according to company procedures. During non-selling and non-servicing time, the representative reviews catalogs, price sheets, bulletins, and product changes. The representative maintains an orderly counter parts area and arranges display areas to encourage sales.

Requirements

• High school diploma, GED, or High School Equivalence Certificate.
• Intermediate knowledge of Windows XP, Excel, Word, and Outlook.
• Active listening skills, including giving full attention, understanding others’ points, asking questions as appropriate, and not interrupting at inappropriate times.
• Ability to communicate information effectively.
• Time-management skills, including managing one’s own time and the time of others.
• Persuasion skills.
• Service orientation and an active interest in helping people.
• At least 2 years of sales experience.

Nice To Haves

• Experience selling heavy-duty automotive parts.

Responsibilities

• Help determine and obtain heavy-duty parts requested by customers in person or by phone, and suggest related parts for a full-service sale.
• Locate and obtain ordered parts for customers from the central warehouse or branch.
• Determine sales prices in accordance with company procedures.
• Handle warranty claims and defective parts in accordance with company procedures.
• Write up approved charge sales in accordance with company procedures.
• Special-order parts on an emergency basis when necessary and appropriate.
• Process approved customer credits for returned merchandise.
• Maintain confidentiality of pricing lists and structures as required by company procedures.
• Answer customers’ questions about products, prices, availability, and product features.
• Provide customers with current product catalogs.
• Use non-selling, non-servicing time to study catalogs and review price sheets, bulletins, and product changes, additions, and deletions.
• Keep the counter parts area clean and orderly and ensure display areas encourage sales.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED