Counter Sales Representative

US LBM•Houston, TX

About The Position

The Counter Sales Representative assists customers and contractors with the sales process in a retail environment. The role takes orders over the counter, answers questions, and receives payment for customer orders. It also supports showroom customers with product selections, maintains accurate sales records, and helps keep the showroom and sales areas organized and stocked. Depending on location and training, the representative may assist with yard and warehouse tasks, operate material-handling equipment, or provide services such as key cutting, paint mixing, and glass cutting.

Requirements

High school diploma or GED required.
Commitment to excellent customer service and a professional demeanor.
Strong oral and written communication skills and good interpersonal and customer-relations skills.
Detail-oriented, highly observant, and able to multitask.
Good mathematics skills; able to use a calculator and perform basic mathematical calculations.
Knowledge of building materials, their applications, related equipment, and/or the construction industry.
Ability to read and understand blueprints.
Computer literacy, including Microsoft Office products and the Trend system; familiarity with computers, printers, telephones, copy machines, fax machines, engineer’s scales/rulers, mechanical tools, inventory, and inventory control.
Ability to work Saturday and evening schedules as required.
A valid driver’s license and acceptable motor vehicle record may be required depending on location and job responsibilities.

Nice To Haves

One to three years of building-material knowledge and sales experience preferred.

Responsibilities

Greet customers and respond to questions about merchandise, product locations, pricing, promotions, product selection, order placement, quotations, complaints, and delivery or installation scheduling; provide follow-up as needed.
Assist scheduled and walk-in showroom customers with product selections, using appropriate forms and processes to maintain accurate records.
Process sales through the cash register and accept approved payment methods in accordance with company procedures; maintain proper cash levels and record transaction totals.
Prepare accurate invoices, work orders, and sales tickets; enter orders, pricing, and other required data into the computer system; issue refunds or credits with manager approval when necessary.
Purchase special-order products and obtain information about product pricing, specifications, uses, and availability.
Maintain the appearance, organization, and physical integrity of the showroom; clean and dust products and displays, maintain stock levels, and assist with physical inventory.
Bag, box, wrap, and prepare merchandise and customer packages as necessary.
May assist with yard and warehouse operations, including receiving, returns, stocking, and organization.
May operate forklifts, company vehicles, and other material-handling equipment after required training and authorization, in accordance with company policies and regulations.
Attend assigned training and meetings to maintain and expand knowledge of the product offering.
May perform location-specific services, including cutting keys, mixing paint, and cutting glass.
Perform other duties as assigned, comply with company policies and standards, uphold workplace safety commitments, and complete assigned training.