Counter Sales Representative

US LBM•Gatesville, TX

About The Position

The Counter Sales Representative assists customers and contractors with the sales process in a retail environment. The role takes orders over the counter, answers questions, helps customers select products, and receives payment for orders. The representative also supports showroom operations, maintains accurate sales records and the appearance and inventory of the showroom, and may assist with yard and warehouse operations or location-specific services.

Requirements

High school diploma or GED.
Commitment to excellent customer service; strong oral and written communication skills; and a professional demeanor.
Detail-oriented and highly observant, with the ability to multitask.
Good mathematical skills and ability to use a calculator and computers.
Knowledge of building materials, applications, related equipment, and/or the construction industry.
Good interpersonal and customer-relations skills, vendor knowledge, and ability to read, write, and perform basic mathematical calculations.
Ability to read and understand blueprints.
Familiarity with computers, printers, telephones, copy machines, fax machines, engineer’s scales or rulers, mechanical tools, inventory, and inventory control.
Ability to drive and walk throughout yards, plants, and offices; computer literacy with Microsoft Office products and the Trend system.
Ability to work Saturday and evening schedules as required.
A valid driver's license and acceptable motor vehicle record may be required depending on location and job responsibilities.

Nice To Haves

1–3 years of building-material knowledge and sales experience preferred.

Responsibilities

Greet and interact positively with customers; answer questions about merchandise, product location, pricing, promotions, product selection, order placement, quotations, complaints, and delivery or installation scheduling; and provide follow-up as needed.
Help scheduled and walk-in showroom customers select products, using appropriate forms and processes to maintain consistent, accurate selection records.
Process sales through the cash register and receive approved forms of payment; maintain proper cash levels and compute and record transaction totals.
Create invoices, work orders, and sales tickets; enter customer orders, pricing, and other required information into the computer system; and issue refunds or credits with manager approval when necessary.
Purchase special-order products and obtain information about product pricing, specifications, uses, and availability.
Maintain the appearance, organization, and physical integrity of the showroom; clean and dust products and displays, maintain sales-floor and stockroom stock levels, and assist with physical inventory.
Bag, box, wrap, and prepare merchandise and customer packages as needed.
May assist with yard and warehouse operations, including receiving, returns, stocking, and organization.
May safely operate forklifts, company vehicles, and other material-handling equipment after required training and authorization, following company policies and applicable regulations.
Attend assigned training and meetings to maintain and expand product knowledge; may provide location-specific services such as cutting keys, mixing paint, and cutting glass.
Perform other duties as assigned, comply with company policies and standards, adhere to workplace safety commitments, and complete assigned training.