Counter Sales

PHOENIX WELDING•Phoenix, AZ

19d•$20 - $23

About The Position

The Counter Sales Representative is the face of sales and customer service at Phoenix Welding Supply’s retail locations. The position reports to the Branch Lead and has no direct reports, though it may coach and mentor employees in entry-level sales or warehouse roles. This is a full-time role requiring 40 hours each week to maintain full-time status. No regular travel is expected. The role serves walk-in and telephone customers, identifies product needs, locates merchandise, processes sales and quotes, receives payments, and maintains related records. It also provides warehouse and facility support, including stocking, inventory counts, cylinder stock and transfers, assisting drivers, and maintaining a clean and safe work area. Duties may change as business needs evolve. The position operates in a plant/warehouse setting with some outdoor exposure. The employee may encounter fumes or airborne particles, moving mechanical parts, vibration, and loud noise, and routinely uses office equipment such as computers, phones, scanners, and copiers. Physical requirements include frequent standing and walking, handling and operating objects and tools, reaching, and regular lifting or moving of objects up to 75 pounds. Occasionally, objects exceeding 125 pounds must be lifted or moved with material handling equipment.

Requirements

High school diploma or equivalent required.
Eligibility to work in the U.S. with appropriate work authorization documentation.
Self-motivation and ability to set and achieve goals and objectives.
Excellent customer service and communication skills.
Ability to operate successfully in a multitasking environment and work as part of a team.
Ability to solve problems within delegated authority.
Continuous improvement mindset.
Consultation, relationship management, and negotiation and persuasion skills.
Ability to meet the physical demands of the role, including regularly lifting or moving objects up to 75 pounds and occasionally moving objects over 125 pounds with material handling equipment.

Nice To Haves

Two years of previous product, warehouse, or sales experience and/or training, or an equivalent combination of education and experience.
Experience in welding, manufacturing, and/or parts procurement.
Experience with ERP software, including TIMS or CRM, and Salesforce.

Responsibilities

Solicit sales from walk-in and telephone customers, identify product needs, and locate merchandise.
Complete, file, and document required paperwork, sales, quotes, and other information accurately and on time.
Enter sales and quote data into the ERP system and research customer information using computer systems.
Receive payment for merchandise and services, enter sales into the computer, and follow payment, administrative, and accounting procedures.
Support warehouse shipping and receiving, inventory stocking, cleaning, labeling, and related tasks.
Restock merchandise, arrange and maintain merchandise on shelves or racks, mark or ticket items, and conduct inventory counts as needed.
Maintain working cylinder stock, generate product transfers from the Filling Plant and other branches, and perform month-end cylinder counts as directed.
Check drivers in and out and assist route drivers with loading and unloading distribution vehicles.
Assist with ground maintenance, including trash removal and dock cleaning.
Follow safety procedures, including established procedures for handling and storing cylinders during exchanges.
Maintain current price documentation and product literature, and keep product knowledge current.
Maintain showroom and facility cleanliness.
Complete miscellaneous tasks as assigned by leadership.
Coach and mentor employees in entry-level sales or warehouse roles.