Counter Sales Representative
About The Position
The Counter Sales Representative is the customer-facing contact for walk-in and call-in customers, helping identify electrical parts, select products, process orders, and prepare accurate quotes. The role supports sales, customer loyalty, and Shepherd Electric Supply’s reputation by providing dependable service and ensuring customers receive the right products on time. The representative develops product knowledge across multiple product lines, completes ongoing training, and works with branch teammates and leadership in a fast-paced environment. The position works Monday through Friday, 6:30 a.m. to 3:30 p.m. Steel-toed boots covering the ankle bone are required.
Requirements
- High school diploma or equivalent.
- Strong computer-use proficiency.
- Ability to stand, walk, bend, stoop, climb ladders, and lift items up to 70 pounds.
- Strong attention to detail and commitment to getting things right the first time.
- Dependable attendance and a team-oriented mindset.
- Ability to successfully complete pre-employment screening requirements.
Nice To Haves
- 1–3 years of experience in the electrical industry.
- Familiarity with Eclipse software.
- Bilingual Spanish proficiency.
Responsibilities
- Assist walk-in and call-in customers with part identification, product selection, and order processing.
- Prepare accurate quotes and follow through to close sales without dropped handoffs.
- Build customer relationships that encourage repeat business.
- Represent Shepherd professionally through appearance, conduct, and communication.
- Develop and maintain working knowledge of electrical products across multiple product lines.
- Identify parts correctly and support accurate order processing.
- Participate in ongoing product training.
- Collaborate with branch teammates and adapt to shifting priorities.
- Complete tasks assigned by branch leadership with ownership and follow-through.
- Flag stock shortfalls, order concerns, and customer escalations early.
Benefits
- Medical, dental, and life insurance.
- Prescription drug coverage.
- Paid vacation and personal time.
- 401(k) with employer match.
- Competitive hourly pay with opportunity for growth.
- Monthly commission plan.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
