Counter Sales Representative

US LBM•East Haven, CT

12d•$21 - $24•Onsite

About The Position

East Haven Builders Supply, founded in 1960, supplies building materials to customers in New York and Connecticut, including through a wall panel and truss manufacturing facility. The Counter Sales Representative assists customers and contractors with sales by taking counter orders, answering questions, and receiving payments. The position typically works in a retail environment. Pay is $21.00–$24.00 per hour. The representative supports customers with product selection, quotes, order placement, pricing, promotions, complaints, and delivery or installation scheduling. The role also processes sales and payments, prepares invoices and sales tickets, enters order information into the computer system, and may purchase special-order products. Other work includes maintaining the showroom and stock, preparing merchandise for customers, and potentially assisting with yard and warehouse operations. After required training and authorization, the employee may operate forklifts, company vehicles, and other material-handling equipment. The position may also provide location-specific services such as cutting keys, mixing paint, or cutting glass. A high school diploma or GED is required. One to three years of building-material knowledge and sales experience is preferred. A valid driver's license and acceptable motor vehicle record may be required depending on location and responsibilities. Saturday and evening schedules may be required.

Requirements

High school diploma or GED.
Commitment to excellent customer service and strong oral and written communication skills.
Professional demeanor, attention to detail, and strong observation skills.
Ability to multitask.
Good mathematical skills and ability to use a calculator and computers.
Knowledge of building materials, applications, related equipment, and/or the construction industry.
Good interpersonal and customer-relations skills and vendor knowledge.
Ability to read, write, and perform basic mathematical calculations.
Ability to read and understand blueprints.
Familiarity with computers, printers, telephones, copy machines, fax machines, engineer’s scales or rulers, mechanical tools, inventory, and inventory control.
Ability to drive and walk throughout yards, plants, and offices.
Computer literacy with Microsoft Office products and the Trend system.
Ability to work Saturday and evening schedules as required.
A valid driver's license and acceptable motor vehicle record may be required based on location and job responsibilities.
Ability to safely operate forklifts, company vehicles, and other material-handling equipment when required, after completing required training and authorization.

Nice To Haves

One to three years of building-material knowledge and sales experience preferred.
Experience that may qualify for additional opportunities such as Counter Sales Lead.

Responsibilities

Greet customers and respond to questions about merchandise, product locations, pricing, promotions, product selection, order placement, quotations, complaints, and delivery or installation scheduling; provide follow-up as needed.
Help scheduled and walk-in showroom customers select products and complete the appropriate forms and processes to maintain accurate selection records.
Process sales through the cash register and accept approved forms of payment in accordance with company procedures; maintain cash levels and calculate and record transaction totals.
Prepare accurate invoices, work orders, and sales tickets; enter customer orders, pricing, and other required information into the computer system; issue refunds or credits with manager approval when necessary.
Purchase special-order products and obtain information about product pricing, specifications, uses, and availability.
Maintain the appearance, organization, and physical condition of the showroom; clean and dust products and displays, maintain stock levels, and assist with physical inventory.
Bag, box, wrap, and prepare merchandise and customer packages as needed.
May assist with yard and warehouse operations, including receiving, returns, stocking, and organization.
May operate forklifts, company vehicles, and other material-handling equipment after completing required training and receiving authorization, in accordance with company policies and applicable regulations.
Attend assigned training and meetings to maintain and expand knowledge of the product offering.
May perform location-specific services such as cutting keys, mixing paint, and cutting glass.
Perform other duties as assigned, comply with company policies and standards, follow workplace safety commitments, and complete assigned training.