Counter Sales Representative

US LBM•East Haven, CT

11d

About The Position

East Haven Builders Supply, founded in 1960, supplies building materials to customers in New York and Connecticut. The Counter Sales Representative assists customers and contractors with the sales process in a retail environment by taking counter orders, answering questions, and receiving payment. The pay rate is $21.00–$24.00 per hour. The role includes helping showroom customers select products, processing sales and payments, preparing accurate sales and order documentation, and maintaining the showroom and stock. The representative may also assist with yard and warehouse operations and provide location-specific services. Forklifts, company vehicles, and other material-handling equipment may be operated only after required training and authorization. The position requires a high school diploma or GED. Building-material knowledge and sales experience are preferred. A valid driver's license and acceptable motor vehicle record may be required depending on location and responsibilities. Saturday and evening schedules may be required.

Requirements

High school diploma or GED.
Commitment to excellent customer service and strong oral and written communication skills.
Maintain a professional demeanor; be detail-oriented, observant, and able to multitask.
Good mathematics skills; ability to use a calculator and computers and perform basic mathematical calculations.
Knowledge of building materials, applications, related equipment, and/or the construction industry.
Good interpersonal and customer-relations skills and vendor knowledge.
Ability to read and understand blueprints.
Familiarity with computers, printers, telephones, copy machines, fax machines, engineer's scales or rulers, mechanical tools, inventory, and inventory control.
Computer literacy with Microsoft Office products and the Trend system.
Ability to drive and walk throughout yards, plants, and offices.
Ability to work Saturday and evening schedules as required.
A valid driver's license and acceptable motor vehicle record may be required based on location and job responsibilities.

Nice To Haves

1–3 years of building-material knowledge and sales experience.

Responsibilities

Greet customers and contractors, respond to questions about merchandise, product locations, pricing, promotions, product selection, order placement, quotations, complaints, and delivery or installation scheduling, and provide follow-up as needed.
Help scheduled and walk-in showroom customers select products, using appropriate forms and processes to maintain accurate records.
Process customer sales and receive payments through approved methods in accordance with company procedures; maintain proper cash levels and record transaction totals.
Create accurate invoices, work orders, and sales tickets; enter orders and pricing data into the computer system; issue refunds or credits with manager approval when necessary.
Purchase special-order products and obtain information about product pricing, specifications, uses, and availability.
Maintain the showroom's appearance, organization, and physical integrity; clean and dust products and displays, maintain sales-floor and stockroom levels, and assist with physical inventory.
Bag, box, wrap, and prepare merchandise and customer packages as needed.
May assist with yard and warehouse operations, including receiving, returns, stocking, and organization.
May operate forklifts, company vehicles, and other material-handling equipment after required training and authorization, in accordance with company policies and applicable regulations.
Attend assigned training and meetings to maintain and expand knowledge of the product offering.
May provide location-specific services such as cutting keys, mixing paint, and cutting glass.
Perform other duties as assigned, comply with company policies and standards, uphold workplace safety commitments, and complete assigned training.