Counter Sales Representative

McCann Industries, Inc•Wauconda, IL

7d•$18 - $22

About The Position

The Counter Sales Representative works in the Operations department and reports to the Branch Manager. The role provides counter and phone customer service, identifies customers’ parts, product, and service needs, and offers timely solutions. It also supports sales by recommending related products and promotions, resolves customer issues in accordance with company policies, and contributes to the day-to-day operations of the branch. The position includes responsibility for the safety and well-being of employees, customers, and visitors, as well as training new hires. The work is described as approximately 50% customer interaction, 30% operations, 10% building a winning culture, and 10% back-office work. McCann emphasizes serving contractors and municipalities with supplies, equipment, and support, while exceeding the expectations of customers, fellow associates, and partners. Its stated values are integrity, respect, reliability, and urgency.

Requirements

Bilingual in Spanish.
At least 2 years of inside sales, retail, or related experience, or equivalent education and experience.
High school diploma or GED.
Sales and customer service skills.
Strong customer relationship-building skills.
Excellent verbal and written communication and interpersonal skills, along with professionalism and integrity.
Ability to manage multiple tasks while serving customers and handling orders, phone inquiries, inventory, and records.
Strong sense of urgency and commitment to exceptional customer service and satisfaction.
Outgoing, friendly personality.
Can-do attitude, tenacity, and willingness to go the extra mile.
Familiarity with construction equipment, construction processes, and tools, or passion for or willingness to learn about the construction industry.

Nice To Haves

Experience at an equipment or auto dealership, big-box retailer, or warehouse.

Responsibilities

Engage with counter and phone customers to identify parts, product, or service needs and respond to inquiries.
Provide timely, quality solutions to customers.
Drive sales by identifying related products or add-on extensions and informing customers about product promotions.
Determine suitable ways to resolve problems while supporting customer satisfaction and adherence to company policies.
Contribute to day-to-day branch operations.
Support the safety and well-being of employees, customers, and visitors.
Train new hires.
Handle tasks including selling OEM parts, writing up orders, answering phone inquiries, managing warehouse inventory, and maintaining records.
Collaborate with internal teams to support seamless operations and high-quality service.