Evansville IN Auto Parts Counter Sales #149 Full Time

Bumper to Bumper Auto Parts•Evansville, IN

3d•Onsite

About The Position

The Counter Sales Level 1 provides friendly, courteous over-the-counter sales and takes customer orders in person and by phone while supporting store operations. The role promotes sales programs and participates in customer- and team-oriented activities. Products may include aftermarket automotive replacement parts, heavy-duty parts, automotive and industrial paint, and body shop supplies and equipment. Sales incentives may be available. The employee provides customer service, helps customers identify parts, researches availability and pricing using computers and catalogs, and works with experienced coworkers when needed. Duties also include handling transactions, processing and stocking inventory, preparing orders for delivery, maintaining the store and its surrounding areas, completing assigned training, and following company safety practices. The position has no supervisory responsibilities and is safety-sensitive because it involves heavy equipment and hazardous materials.

Requirements

High school diploma, equivalent experience, or motivation to pursue a GED.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
Ability to calculate figures and amounts, including discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
Ability to use common-sense reasoning to follow written, oral, or diagrammed instructions and address problems involving several concrete variables in standardized situations.
Basic computer knowledge, including web browsing and Microsoft Office.
Valid driver's license and clean driving record.
Ability to meet the physical demands of the job, including regularly lifting or moving up to 10 pounds, frequently up to 25 pounds, and occasionally up to 50 pounds.
Ability to work safely in an environment with potential exposure to fumes or airborne particles, outdoor weather, moving mechanical parts, heights, hazardous chemicals, electrical shock, and vibration.
Successful candidates are subject to post-offer, pre-employment drug testing.

Nice To Haves

One year of professional automotive parts experience or two years of hobbyist automotive parts experience.

Responsibilities

Attend work on time as scheduled unless management authorizes time off.
Treat customers and coworkers courteously, respectfully, and kindly.
Learn and follow RPI store systems and processes and cooperate with coworkers as a team member.
Perform duties in compliance with legal, regulatory, company safety guidelines, practices, and policies.
Maintain a neat, clean, and professional appearance.
Attend or complete assigned training to develop knowledge of the company's product lines, including online training and knowledge tests.
Provide exceptional customer service, including helping customers determine the parts they need.
Partner with more experienced employees when needed to identify options for solving customer problems.
Research parts availability, stock numbers, inventory status, and pricing using computers and catalogs, and ask for assistance when needed.
Locate and pull parts for orders; receive, stock, straighten, dust, and rearrange inventory as needed.
Handle cash and credit transactions and properly invoice or credit customer accounts.
Follow the manager's instructions for handling new and defective core returns, customer credits, and required paperwork; work with the manager until authorized to process the paperwork independently.
Process incoming inventory and put stock away.
Tag completed customer orders for delivery.
Safely drive a vehicle in different weather and traffic conditions.
Assist with inventory at the home store or other locations if assigned.
Clean and maintain the inside and outside of the building, including picking up trash, sweeping, and mopping.
Perform other tasks as assigned.