Auto Parts Counter Sales (Full Time) #6008

Replacement Parts•Mountain Home, AR

About The Position

The Counter Sales Level 1 provides friendly, courteous over-the-counter sales and takes customer orders in person and by phone. The role supports store operations through sales programs and customer- and team-oriented activities. Sales may involve aftermarket automotive replacement parts, heavy-duty parts, auto and industrial paint, and body shop supplies and equipment. Sales incentives may be available. The position provides customer service, helps determine needed parts, researches availability and pricing using store systems and catalogs, and processes sales and customer transactions. It also includes stocking and inventory work, order preparation and tagging for delivery, maintaining the store, completing assigned training, and safely driving when needed. The role has no supervisory responsibilities. Employment is subject to post-offer, pre-employment drug testing; this is a safety-sensitive position due to the use of heavy equipment and hazardous material.

Requirements

High school diploma, equivalent experience, or motivation to pursue a GED.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively to groups of customers or employees.
Ability to calculate figures and amounts including discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
Ability to use common-sense reasoning to follow written, oral, or diagram instructions and handle problems involving several concrete variables in standardized situations.
Basic computer knowledge, including web browsing and Microsoft Office.
Valid driver's license and a clean driving record; a Class E license is required for Missouri locations.
Ability to meet the physical demands of the role, including standing, walking, handling and reaching, and regularly lifting or moving up to 10 pounds, frequently up to 25 pounds, and occasionally up to 50 pounds.
Compliance with the post-offer, pre-employment drug testing requirement.

Nice To Haves

One year of professional automotive parts experience or two years of hobbyist automotive parts experience is preferred.

Responsibilities

Attend work on time as scheduled unless management authorizes time off, and treat customers and coworkers courteously and respectfully.
Learn and follow store systems, processes, safety guidelines, and company policies; cooperate with coworkers as a team member.
Attend or complete assigned training to develop knowledge of the company's product lines and complete required online training programs, including knowledge tests when applicable.
Provide exceptional customer service, assist customers in determining parts needed, and consult more experienced employees when needed to offer solutions.
Research part availability, stock numbers, inventory status, and pricing using computers and catalogs; ask for assistance when needed.
Locate and pull parts for orders; check in, process, stock, straighten, dust, and rearrange inventory as needed.
Handle cash and credit transactions and properly invoice or credit customer accounts.
Follow manager instructions for customer core returns, including defective returns, customer credits, and required paperwork; work with a manager until authorized to handle the process independently.
Tag orders for delivery and safely drive a vehicle in varying weather and traffic conditions.
Conduct inventory at the home store or assist with inventory at other locations when assigned.
Clean and maintain the inside and outside of the building, including picking up trash, sweeping, and mopping.
Perform other tasks as assigned.