Auto Parts Counter Sales (Full Time) #6008

Bumper to Bumper Auto Parts•Mountain Home, AR

About The Position

The Counter Sales Level 1 provides friendly, courteous over-the-counter sales to customers, takes orders in person and by phone, and supports store operations. The role focuses on promoting sales programs and providing customer- and team-oriented service. Sales may involve aftermarket automotive replacement parts, heavy-duty parts, automotive and industrial paint, and body shop supplies and equipment. Sales incentives may be available. The employee learns store systems and product lines, helps customers determine the parts they need, researches availability and pricing using computers and catalogs, and works with more experienced coworkers when needed. Duties also include handling customer transactions and accounts, processing and stocking inventory, pulling and tagging orders, maintaining store cleanliness, and completing assigned training. The role has no supervisory responsibilities and is safety-sensitive due to the use of heavy equipment and hazardous materials.

Requirements

High school diploma, equivalent experience, or motivation to pursue a GED.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively to groups of customers or employees.
Ability to calculate discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
Ability to follow written, oral, or diagrammed instructions and use common sense to address problems involving several concrete variables in standardized situations.
Basic computer knowledge, including web browsing and Microsoft Office.
Valid driver's license; a Class E license is required for Missouri locations.
Clean driving record.
Ability to meet the physical demands of the job, including regularly standing, walking, handling objects, reaching, and talking or hearing; occasionally sitting, climbing or balancing, and stooping, kneeling, crouching, or crawling; and lifting or moving up to 10 pounds regularly, 25 pounds frequently, and 50 pounds occasionally.
Ability to perform work in an environment frequently exposed to fumes or airborne particles and outside weather conditions, and occasionally exposed to moving mechanical parts, high or precarious places, toxic or caustic chemicals, electrical shock risk, and vibration.

Nice To Haves

One year of professional automotive parts experience or two years of hobbyist automotive parts experience.

Responsibilities

Attend work on time as scheduled unless management authorizes time off.
Treat customers and coworkers courteously, respectfully, and kindly.
Learn and follow company store systems, processes, policies, and safety guidelines.
Coordinate and cooperate with coworkers as a team member.
Maintain a neat, clean, and professional appearance.
Attend assigned training and build knowledge of company product lines; complete online training and any associated tests.
Provide exceptional customer service, including helping customers determine the parts they need.
Partner with experienced employees when necessary to identify options and solve customer problems.
Research part availability, stock numbers, inventory status, and pricing using computers and catalogs; ask for assistance when needed.
Locate and pull parts for orders; receive, check in, stock, straighten, dust, and rearrange inventory as needed.
Handle cash and credit transactions and correctly invoice or credit customer accounts.
Follow manager instructions for handling new and defective core returns, customer credits, and required paperwork; work with a manager until authorized to process paperwork independently.
Tag orders for delivery.
Safely drive a vehicle in different weather and traffic conditions.
Work on the home store inventory or assist with inventory at other locations if assigned.
Clean and maintain the inside and outside of the building, including picking up trash, sweeping, and mopping.
Perform other tasks as assigned.