Auto Parts Counter Sales (Full Time) #159

Bumper to Bumper Auto Parts•Ball, LA

11d

About The Position

The Auto Parts Counter Sales Level 1 provides friendly, courteous over-the-counter sales to customers, takes orders in person and by phone, and supports store operations. The role promotes sales programs and participates in customer- and team-oriented activities. Sales incentives may be available. Products may include aftermarket automotive replacement parts, heavy-duty parts, automotive and industrial paint, and body shop supplies and equipment. Replacement Parts, Inc. and Crow Burlingame operate corporate staff, wholesale auto parts and automotive paint store locations, and a warehouse division. The company employs around 1,400 people across 12 states and approximately 220 locations, serving the aftermarket automotive parts, paint, and heavy-duty parts business. This position has no supervisory responsibilities. Employment is subject to post-offer, pre-employment drug testing. It is identified as safety-sensitive because of the use of heavy equipment and hazardous material.

Requirements

High school diploma, equivalent experience, or motivation to pursue a GED.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively before customer or employee groups.
Ability to calculate figures and amounts, including discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
Ability to use common sense to follow written, oral, or diagrammed instructions and address problems involving several concrete variables in standardized situations.
Basic computer knowledge, including web browsing and Microsoft Office.
Valid driver’s license; a Class E license is required for Missouri locations, along with a clean driving record.
Ability to meet the role’s physical demands, including standing, walking, handling parts, reaching, and lifting or moving items up to 50 pounds occasionally.
Ability to work in an environment with frequent exposure to fumes or airborne particles and outside weather conditions, and occasional exposure to moving mechanical parts, heights, toxic or caustic chemicals, electrical-shock risk, and vibration.
One year of professional automotive parts experience or two years of hobbyist automotive parts experience is preferred.

Nice To Haves

One year of professional automotive parts experience.
Two years of hobbyist automotive parts experience.

Responsibilities

Attend work every day, on time and as scheduled, unless management authorizes time off.
Treat every customer and coworker courteously, respectfully, and kindly.
Learn the company’s store systems and processes and cooperate effectively with coworkers as a team member.
Perform duties in compliance with legal, regulatory, and company safety guidelines, practices, and policies; maintain a neat, clean, and professional appearance.
Attend or complete assigned training to develop knowledge of company product lines, including assigned online training and any knowledge tests.
Provide exceptional customer service, including helping customers determine which parts they need.
Partner with more experienced or knowledgeable employees when needed to offer options and solve customer problems.
Research part availability, stock numbers, inventory status, and pricing using computers and catalogs, and ask for assistance when needed.
Locate and pull parts for orders; check in, put up, straighten, dust, and rearrange stock as needed.
Handle cash and credit transactions and properly invoice or credit customer accounts.
Follow manager instructions for handling new and defective core returns, learning the correct process for customer credits and required paperwork; process paperwork independently when the manager determines experience is adequate.
Process incoming inventory and put up stock; pull appropriate parts to complete customer orders and tag orders for delivery.
Drive a vehicle safely in varying weather and traffic conditions.
Work on the home-store inventory or assist with inventory at other locations if assigned.
Clean and maintain the interior and exterior of the building, including picking up trash, sweeping, and mopping.
Perform other tasks as assigned.