Auto Parts Counter Sales #159 Ball,LA

Replacement Parts•Ball, LA

About The Position

The Counter Sales Level 1 provides friendly, courteous over-the-counter sales to customers, takes orders in person and by phone, and supports store operations through sales programs and customer- and team-oriented activities. Sales incentives may be available. Products may include aftermarket automotive replacement parts, heavy-duty parts, auto and industrial paint, and body shop supplies and equipment. Replacement Parts, Inc. and Crow Burlingame operate wholesale auto parts and automotive paint stores and warehouse operations. The company employs approximately 1,400 people across 12 states and around 220 locations, serving the aftermarket automotive parts, paint, and heavy-duty parts business. It is a privately held company and part of the Bumper to Bumper Auto Parts family. This role has no supervisory responsibilities. Employment is subject to post-offer, pre-employment drug testing. It is designated safety-sensitive because it involves heavy equipment and hazardous materials.

Requirements

High school diploma or equivalent experience, or motivation to pursue a GED.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively before groups of customers or employees.
Ability to calculate discounts, interest, commissions, proportions, percentages, and measurements, and apply basic algebra and geometry.
Ability to use common sense to follow written, oral, or diagrammed instructions and address problems involving several concrete variables in standardized situations.
Basic computer knowledge, including web browsing and Microsoft Office.
Valid driver's license and a clean driving record; Class E license is required for Missouri locations.
Ability to meet the physical demands of the role, including standing, walking, handling items, reaching, talking, and hearing; regularly lifting or moving up to 10 pounds, frequently up to 25 pounds, and occasionally up to 50 pounds.
Ability to work in an environment with frequent exposure to fumes or airborne particles and outdoor weather, and occasional exposure to moving mechanical parts, heights, toxic or caustic chemicals, electrical shock risk, and vibration.

Nice To Haves

One year of professional automotive parts experience or two years of hobbyist automotive parts experience is preferred.

Responsibilities

Attend work on time as scheduled unless management authorizes time off; treat customers and coworkers courteously and respectfully.
Learn and follow store systems and processes, cooperate with coworkers, and comply with legal, regulatory, company, and safety requirements.
Maintain a neat, clean, and professional appearance; complete assigned training and develop knowledge of the company's product lines.
Provide exceptional customer service, help customers determine the parts they need, and seek assistance from experienced coworkers when necessary.
Research parts availability, stock numbers, inventory status, and pricing using computers and catalogs.
Locate and pull parts for orders; receive, check in, stock, straighten, dust, and rearrange inventory as needed.
Complete assigned online training programs, including knowledge tests where applicable.
Handle cash and credit transactions and correctly invoice or credit customer accounts.
Follow manager instructions for customer core returns, obtain appropriate customer credits, and complete required paperwork; work with a manager until authorized to process paperwork independently.
Tag orders for delivery and safely drive a vehicle in varying weather and traffic conditions.
Participate in the home store's inventory and assist with inventory at other locations if assigned.
Clean and maintain the inside and outside of the building, including picking up trash, sweeping, and mopping.
Perform other assigned tasks.