Auto Parts Counter Sales (Full Time) #142

Bumper to Bumper Auto Parts•Murray, KY

About The Position

The Counter Sales Level 1 provides friendly, courteous over-the-counter sales to customers, takes orders in person and by phone, and supports store operations through sales programs and customer- and team-oriented activities. Sales incentives may be available. Products may include aftermarket automotive replacement parts, heavy-duty parts, auto and industrial paint, and body shop supplies and equipment. The position includes learning store systems, processes, and product lines; helping customers identify parts; researching availability and pricing using computers and catalogs; handling transactions and customer accounts; processing inventory and orders; and maintaining the store and its surroundings. The role has no supervisory responsibilities and is safety-sensitive because it may involve heavy equipment and hazardous materials. Employment is subject to post-offer, pre-employment drug testing.

Requirements

High school diploma, equivalent experience, or motivation to pursue a GED.
Ability to read and interpret safety rules, operating and maintenance instructions, procedure manuals, and similar documents; write routine reports and correspondence; and speak effectively before groups of customers or employees.
Ability to calculate discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
Ability to use common-sense understanding to follow written, oral, or diagrammed instructions and address problems involving several concrete variables in standardized situations.
Basic computer knowledge, including web browsing and Microsoft Office.
Valid driver's license and clean driving record; Class E license required for Missouri locations.
Ability to meet the role's physical demands, including regularly standing, walking, handling objects, reaching, and talking or hearing; lifting or moving up to 10 pounds regularly, up to 25 pounds frequently, and up to 50 pounds occasionally.

Nice To Haves

One year of professional automotive parts experience or two years of hobbyist automotive parts experience is preferred.

Responsibilities

Attend work on time as scheduled unless management authorizes time off.
Treat customers and coworkers courteously, respectfully, and kindly; cooperate and coordinate with coworkers as a team member.
Learn company store systems, processes, and product lines, including completing assigned training and knowledge tests.
Follow legal, regulatory, and company safety guidelines, practices, and policies, and maintain a neat, clean, professional appearance.
Provide exceptional customer service, help determine the parts customers need, and partner with more experienced employees when needed to identify solutions.
Research parts availability, stock numbers, inventory status, and pricing using computers and catalogs, asking for assistance when needed.
Locate and pull parts for orders; tag orders for delivery; process incoming inventory and put up stock.
Check in, straighten, dust, rearrange, and maintain stock as needed.
Handle cash and credit transactions and properly invoice or credit customer accounts.
Follow manager instructions for handling new and defective core returns, ensuring proper customer credit and paperwork; work with the manager until able to process paperwork independently.
Safely drive a vehicle in varying weather and traffic conditions.
Work home-store inventory or assist with inventory at other locations if assigned.
Clean and maintain inside and outside building areas, including picking up trash, sweeping, and mopping.
Perform other tasks as assigned.